LaTwanecia Owens
Kaufman,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
03.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
AT&T Mobility
04.2019 - 01.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
Asurion
07.2015 - 01.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Bachelor of Arts - Health Administration
University of Phoenix
Tempe, AZ12.2025
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ11.2022
High School Diploma -
Duncanville High School
Duncanville, TX05.2000
Skills
- Paperwork Processing
- Report Generation
- Account updating
- Data Collection
- Software diagnosis
- Application support
- Performance Testing
Timeline
Customer Service Representative
Verizon Wireless
03.2022 - 02.2024
Customer Service Representative
AT&T Mobility
04.2019 - 01.2022
Technical Support Representative
Asurion
07.2015 - 01.2021
Bachelor of Arts - Health Administration
University of Phoenix
Associate of Arts - Health Administration
University of Phoenix
High School Diploma -
Duncanville High School