La'Tyra Dedmon
Southfield,MI
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, medical records, and front desk management. Offers successful career history comprising more than ten years of experience.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Michigan Allergy Asthma and Immunology Center
Oak Park, MI
05.2025 - Current
- Coordinate patient check-in and check-out for a high-volume specialty clinic, ensuring accurate documentation and smooth patient flow
- Verify patient demographics, insurance information, referrals, and authorizations specific to specialty services
- Collect copays, processed payments, and addressed outstanding balances in accordance with clinic billing procedures
- Advocate for patients by communicating concerns to providers and staff to resolve issues impacting patient care and appointment outcomes
- Handle sensitive patient concerns and complaints with professionalism and empathy
- Distribute medication samples per provider orders and clinic protocols, ensuring proper documentation
- Support physicians and clinical teams by communicating urgent patient needs and scheduling changes
- Maintain strict HIPAA compliance and protected patient confidentiality
- Manage multi-line phones, scheduling, and follow-up appointments
- Focus on efficiency, accuracy, and patient satisfaction
Patient Registration
Corewell Health
Royal Oak, MI
03.2017 - 05.2025
- Reduced billing errors and enhanced patient flow through efficient real-time insurance verification.
- Executed pre-authorizations to facilitate timely patient care and minimize delays in service delivery.
- Collected point-of-service payments, contributing to improved revenue cycle management and financial accuracy.
- Greeted and registered over 80 patients per shift in a fast-paced emergency room environment.
- Ensured accurate demographic and insurance information entry into the EPIC system for patient records.
- Maintained high standards of patient interaction, fostering a welcoming environment for individuals seeking care.
- Collaborated with healthcare teams to streamline patient registration processes, enhancing overall operational efficiency.
Environmental Attendant
Corewell Health
Royal Oak, MI
03.2015 - 08.2017
- Maintained high sanitation standards by cleaning and disinfecting patient areas, including surgical suites.
- Followed stringent infection control protocols to ensure a safe environment for patients and staff.
- Replenished essential supplies, including linens and PPE, to support patient care and comfort.
- Ensured hand sanitizers were consistently stocked in all common and patient areas for hygiene compliance.
- Regularly assessed cleanliness and functionality of rooms to facilitate optimal patient experiences.
- Collaborated with healthcare staff to identify and address sanitation needs promptly and effectively.
- Implemented best practices in environmental hygiene to enhance overall hospital infection control efforts.
- Responded efficiently to urgent cleaning requests from medical teams to maintain operational readiness.
Food Runner
Cedar Point
Sandusky, OH
06.2014 - 08.2014
- Delivered food and beverages quickly and accurately to guests in a high-volume, fast-paced restaurant, ensuring excellent presentation and guest satisfaction.
- Communicated closely with kitchen staff, servers, and hosts to coordinate timing and minimize delays or errors.
Crew Member
McDonalds
Redford, MI
04.2012 - 06.2013
- Enhanced customer satisfaction by providing fast, friendly service during peak hours.
- Efficiently processed cash, card, and mobile payments at front counter and drive-thru.
- Maintained cleanliness of counter and lobby, ensuring a welcoming environment.
- Resolved customer complaints professionally, escalating issues when necessary for resolution.
- Prepared customer orders quickly and accurately, meeting service time goals.
- Followed strict food safety and hygiene protocols in daily operations.
Education
Bachelors Of Science -
Southern New Hampshire University
12.2025
High School Diploma - undefined
Novi High School
01.2014
Skills
- Real Time insurance Verifications
- Team Collaboration
- Medical Terminology
- HIPAA Compliance
- Fast and accurate data entry
- Microsoft word, Excel, and Epic Use
- Time Management
- Specialty scheduling & referrals
- Copay & balance collection
- Multitasking in fast-paced settings
- Conflict resolution in healthcare settings
Timeline
Medical Receptionist
Michigan Allergy Asthma and Immunology Center
05.2025 - Current
Patient Registration
Corewell Health
03.2017 - 05.2025
Environmental Attendant
Corewell Health
03.2015 - 08.2017
Food Runner
Cedar Point
06.2014 - 08.2014
Crew Member
McDonalds
04.2012 - 06.2013
High School Diploma - undefined
Novi High School
Bachelors Of Science -
Southern New Hampshire University