Ivory Grant
Berea,KY
Summary
Dedicated healthcare administrative professional with experience across front office operations, physical therapy support, and revenue cycle management. Skilled in patient coordination, EMR documentation, scheduling, insurance billing, and claims processing. Proven ability to support both clinical and administrative teams while delivering exceptional patient service. Recognized as an eager learner who values cross-training to provide comprehensive support and contribute to efficient clinic operations. Authorized to work in the US for any employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Aptiva Health
Lexington, KY
08.2022 - Current
- Medical Receptionist → PT Administrative Assistant → A/R Specialist
- Revenue Cycle Management (RCM) Department
- Processed patient registrations and insurance verifications, ensuring accurate data entry.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and medical staff, improving service delivery.
- Trained new receptionists on office procedures and software systems to maintain consistency.
- Implemented workflow improvements that reduced wait times for patient check-ins.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Accounts Receivable Specialist
- Process auto and health insurance claims and support insurance billing operations.
- Manage attorney contracts and documentation related to patient care cases.
- Track payments, resolve claims issues, and maintain accurate billing records.
- Ensure claims are processed efficiently while maintaining compliance with insurance guidelines.
- Administrative Assistant / PT Technician
- Assisted providers with patient care support and physical therapy modalities.
- Managed patient scheduling, documentation, and EMR charting.
- Ordered and maintained clinic supplies to support daily operations.
- Supported clinic workflow and assisted with staff training and onboarding.
- Front Office Operations
- Medical Receptionist / Front Office Lead
- Delivered exceptional patient care and customer service in a high-volume medical clinic.
- Handled patient scheduling, call management, EMR charting, and provider orders.
- Processed payments, prior authorizations, and patient documentation.
- Maintained accurate patient records through data entry and record keeping.
Remote Customer Service Representative
Conduent
Lexington, KY
01.2021 - 08.2022
- Executed data entry processes for accurate customer information management.
- Oversaw client record management to ensure data accuracy and accessibility.
- Scheduled and organized client appointments to enhance service delivery.
- Executed customer service surveys to gather feedback and enhance service quality.
- Delivered comprehensive policy and service information to stakeholders.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Responded to general questions to support client engagement and satisfaction.
- Managed incoming client calls to ensure prompt and effective communication.
- Addressed and resolved customer inquiries and complaints with efficiency.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Donor Care Manager / Phlebotomist
Grifols Talceris Plasma Donation Center
Salem, OR
09.2015 - 09.2020
- Assisted teams in achieving project goals by coordinating tasks and resources effectively. Supported team members in meeting deadlines and maintaining quality standards. Contributed to a collaborative work environment that fostered communication and teamwork.
- Executed donor center operations, ensuring compliance with safety and quality standards.
- Assisted healthcare teams by performing blood draws and collecting samples. Supported patient care by maintaining a clean and organized work environment. Contributed to accurate record-keeping of patient information and test results.
- Developed and implemented training programs to support employee development and performance.
- Supported quality assurance processes to maintain product standards. Assisted in identifying defects and implementing corrective actions. Collaborated with teams to enhance product reliability.
- Operated and maintained machinery to ensure optimal performance and reliability.
- Oversaw daily reception activities to enhance guest experience and operational efficiency. Coordinated front desk staff to ensure seamless communication and service delivery. Developed procedures for managing visitor inquiries and appointments effectively.
- Coordinated appointment scheduling to ensure optimal customer satisfaction and service delivery.
- Performed routine inspections and repairs on equipment to support operational efficiency.
- Oversaw operational management to guarantee adherence to health and safety standards in plasma donation activities.
- Streamlined donor recruitment strategies, enhancing community outreach and engagement initiatives.
- Oversaw scheduling and staffing logistics, maintaining adequate coverage for peak donation times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Memory Care Shift Manager
Rosewood Court RCF (Memory Care)
Salem, OR
06.2010 - 12.2015
- Supervised daily operations to ensure high-quality care for residents in memory care facility.
- Facilitated staff training sessions to enhance service delivery and compliance with care standards.
- Implemented process improvements, increasing efficiency in resident care and staff workflows.
- Coordinated scheduling and staffing to maintain optimal coverage and support for all shifts.
- Monitored and evaluated care plans, ensuring alignment with individual resident needs and preferences.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness and morale.
- Collaborated with healthcare professionals to address resident health concerns promptly and effectively.
- Developed and maintained strong relationships with families, enhancing communication regarding resident progress and wellbeing.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
In Home Caregiver
First Call Home Health
Salem, OR
02.2013 - 09.2015
- Delivered high-quality caregiving services to enhance the well-being of clients, drawing on six years of expertise.
- Administered medications and monitored patient responses to ensure optimal health outcomes.
- Facilitated patient care and support as a treatment aide.
- Administered insulin to manage patient blood glucose levels.
- Helped organize data into clear charts for report development.
- Provided compassionate assistance with daily living activities to enhance client wellbeing.
- Developed and maintained trusting relationships with clients and families for improved care satisfaction.
- Assisted in medication management, ensuring adherence to prescribed schedules and guidelines.
- Trained and mentored new caregivers, fostering a collaborative team environment focused on quality care.
- Conducted regular assessments of client health status, promptly addressing any changes or concerns.
- Coordinated communication between healthcare providers and families to ensure comprehensive support for clients.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Vitals
- Assisted in preparing meals for weekly consumption. Organized ingredients and cooking processes for efficiency. Supported healthy eating habits through meal planning.
- Provided personalized care to support daily living activities and improve quality of life.
- Obtained CPR and First Aid certification to enhance skills in emergency response and patient care.
- Facilitated memory care programs to enhance cognitive engagement for residents.
- Phone systems
Assistant Store Manager
Truax 2 inc
11.2012 - 09.2015
- Led daily operations, ensuring optimal staffing and efficient workflow management.
- Trained and mentored new staff on customer service best practices and store policies.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Coordinated team schedules to align with peak hours, maximizing customer service effectiveness.
- Fostered a positive work environment through effective communication and conflict resolution skills.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High school Diploma -
Hawaii National Guard Youth Challenge Academy
Kalaeloa, HI06-2003
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Patient relations
- Records management
- Electronic medical records
- EMR / EHR
- Referral verification
- Medical office administration
- Medical charting
- Insurance claims
- Inventory oversight
- Co-payment collection
- Billing support
- Petty cash management
- Typing and filing
- Insurance verifications
- Problem-solving
- Computer proficiency
- Time management
- Critical thinking
- Data entry
- Organization and time management
- Adaptable and flexible
- Administrative support
- Documentation and recordkeeping
- Calendar and appointment management
- Insurance authorizations
- Office management
Certification
- First Aid Certification
- Driver's License
- OLCC Service Permit
- CPR Certification
Professional Strengths
- Highly adaptable and eager learner
- Enjoy cross-training across departments
- Strong team collaboration and communication
- Committed to supporting providers, staff, and patients with efficient healthcare operations
Timeline
Medical Receptionist
Aptiva Health
08.2022 - Current
Remote Customer Service Representative
Conduent
01.2021 - 08.2022
Donor Care Manager / Phlebotomist
Grifols Talceris Plasma Donation Center
09.2015 - 09.2020
In Home Caregiver
First Call Home Health
02.2013 - 09.2015
Assistant Store Manager
Truax 2 inc
11.2012 - 09.2015
Memory Care Shift Manager
Rosewood Court RCF (Memory Care)
06.2010 - 12.2015
High school Diploma -
Hawaii National Guard Youth Challenge Academy