Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Latyreia Hamilton

Houston,Texas

Summary

Certified Professional Resume Writer with expertise in creating impactful resumes. Skilled in enhancing resume content to effectively highlight job seekers\' qualifications and achievements. Dedicated to helping individuals craft compelling summaries that capture the attention of employers. CPR+license holder with a personal trainer certification, equipped with the knowledge and skills to guide clients towards achieving their fitness goals. Committed to delivering exceptional results and providing personalized training programs tailored to individual needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress Trainer

The Address
08.2022 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.

Waitress Supervisor

Sekai
09.2023 - 09.2024
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times..
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

digital shopping representative

Walmart
06.2021 - 09.2022
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Digital Shopper

Walmart
05.2021 - 01.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Increased conversion rates with targeted marketing campaigns, utilizing data-driven insights to identify customer preferences.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

cashier and line prep

Chipotle
07.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, food preparation, and credit card transactions with excellent accuracy levels.

Carhop, representative for associates

Sonic
09.2018 - 06.2019
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

Houston Community College
Houston, Tx
09.2024

Diploma -

Duncanville Highschool
Dallas, Tx
05.2020

Skills

Point of Sale (POS) System Operation – Using digital systems to take and process orders, handle payments, and track inventory

Order Accuracy – Taking precise orders and making sure customer preferences are accurately

Training Program Development – Designing and organizing comprehensive training modules that cover all aspects of waitressing

Conflict Resolution Techniques – Managing guest complaints and difficult situations effectively and teaching trainees how to handle such scenarios

Use of Fitness Equipment – Expertly demonstrating the use of a variety of gym equipment, from free weights to machines, and ensuring proper form

CPR and First Aid Certification – Ensuring client safety in case of emergencies by being certified in life-saving techniques

Program Design – Creating customized workout plans tailored to individual goals, fitness levels, and any health limitations

Anatomy Knowledge – In-depth knowledge of human anatomy, including muscle groups, joints, and the skeletal system, to design safe and effective workout programs

Technical Troubleshooting – Assisting customers with technical issues related to products or services, often using step-by-step processes or scripts

Problem-Solving Techniques – Identifying and resolving customer problems efficiently by following set procedures and applying company policies

CRM Software Proficiency – Using customer relationship management (CRM) tools like Salesforce or Zendesk to track customer interactions, manage inquiries, and follow up on issues

Certification

CPR

First Aid

Personal trainer

Affiliations

Oxygen fitness center

Timeline

Waitress Supervisor

Sekai
09.2023 - 09.2024

Waitress Trainer

The Address
08.2022 - Current

digital shopping representative

Walmart
06.2021 - 09.2022

Digital Shopper

Walmart
05.2021 - 01.2022

cashier and line prep

Chipotle
07.2019 - 04.2020

Carhop, representative for associates

Sonic
09.2018 - 06.2019

Houston Community College

Diploma -

Duncanville Highschool

CPR

First Aid

Personal trainer

Latyreia Hamilton