Lauanda Rocha fauro
Worcester,MA
Summary
Dynamic Assistant Manager at Dunkin' Donuts with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in money handling and team leadership, I successfully optimized inventory processes, reducing waste and improving service efficiency. Committed to fostering strong customer relations and ensuring compliance with financial policies.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Assistant Manager
Dunkin' Donuts
Worcester, MA
03.2023 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Streamlined inventory management processes to enhance stock accuracy and reduce waste.
- Implemented daily shift schedules to optimize staff allocation and improve service efficiency.
- Monitored cash handling procedures ensuring compliance with financial policies and reducing discrepancies.
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
- Contributed to maintaining cleanliness and organization of the workspace, adhering to health regulations consistently.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Escola Estadual Dom Cavati
Minas Gerais Brasil 12.2021
Skills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Assistant Manager
Dunkin' Donuts
03.2023 - Current
High School Diploma -
Escola Estadual Dom Cavati