Laudela Akpabie
East Pprovidence,RI
Summary
Dynamic and detail-oriented professional with extensive experience at Rhode Island Hospital, excelling in office administration and customer service. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in document preparation and behavioral management, ensuring a safe and supportive environment for patients.
Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.
Overview
4
4
years of professional experience
Work History
Secretary
Rhode Island Hospital
10.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Clinical Assistant
Marigold Dental Clinic
06.2022 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
PCA
Waterview Nursing And Rehabilitation Center
03.2021 - 04.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Education
High School Diploma -
University of Rhode Island
Kingston, RI12-2025
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Patient services
- Keyboarding skills
- Document preparation
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Timeline
Secretary
Rhode Island Hospital
10.2023 - Current
Clinical Assistant
Marigold Dental Clinic
06.2022 - 07.2023
PCA
Waterview Nursing And Rehabilitation Center
03.2021 - 04.2022
High School Diploma -
University of Rhode Island
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