- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
Lauititi Togafau
Waipahu
Summary
Encouraging leadership and analytical problem-solving skills with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Entrepreneur
PHP Agency Inc.
02.2022 - Current
- Determined business plan, mission statement, and vision
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Increased sales of life insurance products through tactical customer outreach.
- Conducted annual reviews of existing policies to update information.
- Designed presentations and marketing materials to promote insurance products.
Ramp Supervisor
Southwest Airlines
08.2019 - 01.2026
- Evaluated performance, set schedules, and coached ramp agents on work areas.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Trained new employees in areas such as safety procedures or equipment operation.
- Created load plans and performed calculations to prepare for assigned flights.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of the airport to designated areas for operation.
- Loaded and unloaded luggage and freight, and assisted crew and travelers with bags for over 10-20 daily flights.
Key Grip
IATSE Local 996
01.2018 - 08.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used a variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off of movie/filming sites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
- Helped with erecting scaffolding and ladders.
- Dug trenches, backfilled holes, and compacted earth to prepare for new projects.
Ramp Agent
Hawaiian Airlines
03.2014 - 01.2018
- Loaded and unloaded luggage and freight, and assisted crew and travelers with bags for over 10-20 daily flights.
- Guided aircraft into and out of parking positions using hand signals.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
Education
High School Diploma -
Nanakuli High And Intermediate School
Waianae, HI06-1990
Skills
- Operational planning
- Culture building
- Problem-solving abilities
- Teamwork
- Customer acquisition
- Cultural development
- Team bonding
- Policy development
- Strategic thinking
- Customer relations
- Personnel management
- Team development
Interests
Timeline
Entrepreneur
PHP Agency Inc.
02.2022 - Current
Ramp Supervisor
Southwest Airlines
08.2019 - 01.2026
Key Grip
IATSE Local 996
01.2018 - 08.2019
Ramp Agent
Hawaiian Airlines
03.2014 - 01.2018
High School Diploma -
Nanakuli High And Intermediate School