LAUNA BALLARD-SMITH
Hammond,IN
Summary
Polite and professional customer service representative successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
16
16
years of professional experience
Work History
Datavant
Valparaiso, IN
07.2023 - Current
- Applied effective time management techniques to meet tight deadlines
- Developed and maintained courteous and effective working relationships
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Organized and detail-oriented with strong work ethic
- Proven ability to develop and implement creative solutions to complex problems
- Adaptable and proficient in learning new concepts quickly and efficiently
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Managed time efficiently in order to complete all tasks within deadlines
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Customer Service / Call Center Representative
Southland Care Coordination Partners
Matteson, IL
03.2022 - 07.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Responded to customer calls and emails to answer questions about products and services
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Implemented and developed customer service training processes
- Increased efficiency and team productivity by promoting operational best practices
Sales Consultant / Customer Service Representative
Comcast
Merrillville, IN
08.2011 - 03.2021
- .
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Maintained organized, presentable merchandise to drive continuous sales
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
- Evaluated customer purchase requirements and recommended best-fit company offerings
Release of Information Specialist
Health Port
Hammond, IN
01.2008 - 12.2009
- Scanned information into computer system
- Distributed documents to appropriate parties
- Traveled to various locations to provide assistance
- Maintained privacy and confidentiality of patient events.
- Navigated within patient records to locate requested documentation, successfully completing over 25 requests per day
- Reproducing protected health information by using data extraction and file management techniques
- Completed certifications and notarization of documents for court and legal purposes
Education
Associate of Science Degree - Health Services
Ultimate Medical Academy
Clearwater, FL2021
Skills
- KEY QUALIFICATIONS
- Medical Administrative Assistant
- Patient Processing
- Medical Records Management
- CMS Claim Form
- HIPAA Compliance
- Medicare
- Medicaid
- Release of Information
Affiliations
Customer service-oriented professional with healthcare industry experience. Accustomed to working in environments where
accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures,
and guidelines to assure consistent quality.
Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively – verbal and written.
Attention to Detail: Consistently provide and collect accurate information.
Organized: Efficiently manage time, workload, and resources.
Adaptable: Adapt to changing situations and expectations and accept new ideas and concepts.
Microsoft Office Application – Word / Outlook / Teams
Video Conferencing Software - Skype
Timeline
Datavant
07.2023 - Current
Customer Service / Call Center Representative
Southland Care Coordination Partners
03.2022 - 07.2023
Sales Consultant / Customer Service Representative
Comcast
08.2011 - 03.2021
Release of Information Specialist
Health Port
01.2008 - 12.2009
Associate of Science Degree - Health Services
Ultimate Medical Academy