Laura Abreu
Sunrise,FL
Overview
6
6
years of professional experience
Work History
Case Manager
Jack and Jill Children's Center
Fort Lauderdale, FL
12.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Social Work Intern
Jack and Jill Children's Center
Fort Lauderdale, FL
08.2024 - 11.2024
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
Sales Manager
Triple S
08.2022 - 08.2024
- Track staff schedules efficiently to optimize capacity, revenue, and profits
- Manage inventory effectively
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints
- Provide the highest level of customer service possible and greet every customer with a helpful and friendly approach
Assistant Manager
CHAMPS SPORTS
11.2018 - 07.2022
- Provide leadership for the sales team to ensure to meet and exceed goals
- Training and development of sales team
- Monitor results on a daily, weekly, and monthly basis
- Increase knowledge of products, sales techniques and promotion through ongoing training, mentoring, and professional development
- Ensured high levels of customer satisfaction
- Partnered with store leadership to resolve customers concerns
- Provided an engaging, convenient and accurate check out for the customers
Education
BSW - Social Work
Florida Atlantic University
Boca Raton, FL12.2024
Associates in Art - undefined
Broward College
01.2020
High School Diploma - undefined
Westland Hialeah Senior High School
01.2016
Skills
- Customer Service
- Bilingual Customer Support
- Time Management
- Team Effectiveness
- Complaint Resolution
- Case Notes
- Retail / Sales
- Management Skills
LANGUAGES
English
Spanish
PROGRAMS
- PC & Mac Platforms
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Case Manager
Jack and Jill Children's Center
12.2024 - Current
Social Work Intern
Jack and Jill Children's Center
08.2024 - 11.2024
Sales Manager
Triple S
08.2022 - 08.2024
Assistant Manager
CHAMPS SPORTS
11.2018 - 07.2022
Associates in Art - undefined
Broward College
High School Diploma - undefined
Westland Hialeah Senior High School
BSW - Social Work
Florida Atlantic University