LAURA AGUDELO
Lakewood Ranch
Summary
Dynamic Agent Experience Coordinator at Compass with a proven track record in customer relationship management, tools training and event coordination. Adept at resolving inquiries and enhancing operational efficiency, I leverage strong organizational skills and a results-oriented mindset to drive business growth and foster positive team collaboration and culture.
Overview
9
9
years of professional experience
Work History
Agent Experience Coordinator
Compass
Sarasota
12.2024 - Current
- Welcomed guests, managed mail distribution, and facilitated in-office events to enhance operations.
Maintained office organization and appearance while managing supply inventory and escalating facility issues.
Managed customer portfolio by addressing inquiries and resolving issues through calls, emails, and meetings.
Supported adoption of Compass technology by delivering one-on-one assistance to agents.
Collaborated with national onboarding team to facilitate onboarding processes for new agents.
Provided basic marketing support by creating collateral, addressing questions, and liaising with marketing specialists.
Answered technical questions and troubleshot issues related to devices, conference room hardware, and enterprise systems.
Served as a culture carrier by inspiring colleagues with a positive approach to change implementation. - Managed client relationships to enhance satisfaction and loyalty.
- Coordinated property listings and marketing strategies to attract buyers.
- Conducted market research to identify trends and pricing strategies.
Server
Rocco's Tacos & Tequila Bar
Tampa and Sarasota
01.2023 - Current
- Consistently surpassed sales and customer satisfaction benchmarks of other locations in Sarasota.
- Processed customer payments with speed and accuracy, ensuring efficient service.
- Took customer orders and collaborated with team to maintain clean, organized, and well-stocked restaurant.
Nanny & Personal Assistant to Real Estate Agent
Julie Parker Bullock
Trinity
01.2019 - 01.2023
- Coordinated daily childcare and housekeeping tasks for family of five, maintaining a safe and organized environment for optimal family well-being.
- Supervised daily activities and routines for children of varying ages.
- Managed time-sensitive legal contracts, ensuring timely completion before closing to facilitate smooth transactions.
Nanny & Administrative Assistant
Parker Group & Fitness 360 LLC
Trinity
01.2021 - 01.2022
- Handled time-sensitive and confidential documents, managing all email and phone correspondence to ensure effective communication.
- Organized paperwork, collected money deposits, coordinated deliveries, and planned events while designing and purchasing business merchandise.
- Managed social media accounts to enhance brand awareness and engagement for Fitness 360 LLC.
Server/Bartender
Tarpon Turtle Grill & Marina
Tarpon Springs
01.2019 - 01.2022
- Delivered excellent service and memorable experiences to guests, took orders and ran food, cross-trained as bartender and managed outside bar.
- Facilitated high-volume customer transactions efficiently.
- Oversaw paperwork, processed money drawers, and executed daily bar openings and closings.
- POS System, Serve-Safe Certified.
Teacher Assistant
The Learning Ladder Preschool
New Port Richey
01.2017 - 01.2019
- Supported lesson planning, organized classroom activities, managed student paperwork, and facilitated after-school program for student engagement.
- Enhanced children's understanding by engaging them in tailored individual and group interactions.
- Managed office paperwork, responded to phone inquiries, and provided enrollment information to parents.
Education
Certificate -
Bob Hogue School of Real Estate
Florida01-2024
Diploma -
J.W. Mitchell High School
Trinity, FL01-2018
Skills
- Business Development Support
- Brand Strategy
- Social Media Marketing
- Luxury Real Estate Marketing
- Content Creation
- Customer Engagement Strategy
- Client Relationship Management
- Customer Service
- Project Management
- Data Analysis
- POS Systems Management
- Office Administration
- Team Collaboration
- Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Agent Experience Coordinator
Compass
12.2024 - Current
Server
Rocco's Tacos & Tequila Bar
01.2023 - Current
Nanny & Administrative Assistant
Parker Group & Fitness 360 LLC
01.2021 - 01.2022
Nanny & Personal Assistant to Real Estate Agent
Julie Parker Bullock
01.2019 - 01.2023
Server/Bartender
Tarpon Turtle Grill & Marina
01.2019 - 01.2022
Teacher Assistant
The Learning Ladder Preschool
01.2017 - 01.2019
Certificate -
Bob Hogue School of Real Estate
Diploma -
J.W. Mitchell High School