Laura Alvarez-Gonzalez
San Antonio
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Ace Cash Express
534 N New Braunfels Ave San Antonio Texas 78202
11.2011 - 11.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased foot traffic and enhanced sales performance.
- Collaborated with upper management to develop strategic plans for store expansion and community engagement initiatives.
- Analyzed sales data to identify trends, improve merchandising, and drive revenue growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Pharmacy Technician Intern? Sales Associa
Walgreens
San Antonio, TX
10.2022 - Current
- Established or maintained medications and other patient profiles.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Filled daily medication orders and entered prescription data into system.
- Reported any discrepancies between actual product availability and computer-generated records to supervisor immediately.
- Counseled patients on proper medication usage and potential side effects.
- Ensured that all safety standards were met during preparation of medications.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Operated automated dispensing systems according to established procedures.
- Maintained accurate inventory of medications.
- Maintained clean and organized pharmacy shelving and work areas.
- Compiled customer demographic, allergy and medical history background.
- Provided customer service to patients by answering questions regarding their medication.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers promptly and responded to questions.
- Used suggestive selling techniques to promote add-on sales.
Overnight Stocker
Walmart
San Antonio, Texas
01.2004 - 11.2015
- Tracked outgoing orders to provide shipping status to customers.
- Followed instructions to properly arrange merchandise items.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Operated pallet jack to transport heavy loads.
- Received and stocked merchandise in a timely manner.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Assessed floor displays to restock merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Assisted customers in locating desired items throughout the store.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Verified accuracy of incoming shipments against purchase orders.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Picked up boxes and related trash from sales floor.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Processed returns according to established guidelines.
- Assisted customers with product, promotion and policy information.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Completed transactions using point of sale system.
- Identified and quickly handled spill clean-up.
- Checked shelves in department to determine replenishment needs.
- Maintained an orderly appearance at all times throughout the store.
CCD Teacher
St Patricks Church
San Antonio, TX
08.2017 - 05.2019
- Developed engaging lesson plans to enhance student understanding of religious teachings.
- Facilitated interactive discussions, fostering community and spiritual growth among students.
- Collaborated with parents to address student needs and promote positive learning environments.
- Mentored junior teachers in effective classroom management and instructional strategies.
- Organized annual events, enriching church community involvement and student participation.
- Implemented curriculum improvements based on evolving educational standards and community feedback.
- Evaluated student progress, providing constructive feedback to support academic development.
Education
No Degree - Early Childhood Studies
St Phillips College 47 College Credits
San Antonio Texas05-2027
Skills
- Time management
- Customer service
- Flexible and adaptable
- Problem resolution
- Problem-solving
- Customer relations
- Multitasking and organization
Certification
CPR/ First Aid Certified/AED
CCR Background Check Clear
ARGLIFE Training -Stress Management Social Emotional Development in Preschool,Brain Development, Sudden Infant Death Syndrome, and Abusive Head Trauma: SBS, Poison Prevention and Safety in Childcare Programs,Child Maltreatment: A Guide for Childcare Professionals, Managing Common Childhood Illness in Childcare,Medication Administration in childcare: Ensuring Children's Safety, Supporting Children's Social and Emotional Development, Child Growth and Development from Infancy to School Age
New Hire Trainer
Customer Experience
Safety & Security
Prepaid & Direct deposit
Loans
Cash Handling
Operational Processes
Flare Account Training
Moneygram transactions
Workforce Management SA Training
Customer Referral Program
Porte Enhancements Online Course
Texas Title and Flex Installments Loans
Compliance Training
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Pharmacy Technician Intern? Sales Associa
Walgreens
10.2022 - Current
CCD Teacher
St Patricks Church
08.2017 - 05.2019
Store Manager
Ace Cash Express
11.2011 - 11.2025
Overnight Stocker
Walmart
01.2004 - 11.2015
No Degree - Early Childhood Studies
St Phillips College 47 College Credits