Laura Ann Wright
Tamarac,FL
Summary
I believe being genuine and nurturing, along with professional and driven, is an essential combination for people in my field. I possess [Skill 1], [Skill 2] and [Skill 3] skills. Additionally, my abilities extend to customer service and communication with proficiency in collaboration. Working with people from diverse backgrounds has provided me with a deep understanding and awareness of differences in both individuals and organizations. These qualities will help to support [Target Company]'s mission while reflecting positively on the professionalism and competencies in its employees.
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery. Skills in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
United Healthcare
Albany , NY
02.2023 - Current
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assured regulatory compliance and professionalism across patient service.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Coordinated patient referrals to specialists and other healthcare services.
Patient Care Technician
HCA Northwest Medical Center
Margate, Florida
08.2022 - 11.2023
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided direct patient care and assistance to healthcare team members.
- Participated in quality improvement activities within the department.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided emotional support for patients and families during difficult times.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Ensured that all medical equipment was properly maintained and sterilized.
- Helped create a safe environment by following infection control policies.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Kept instruments and equipment clean and sanitized.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
Home Health Aide Assistant
Firstat Nursing
, Florida
09.2009 - 08.2022
- Assisted with light housekeeping tasks related to patient care.
- Participated in team meetings regarding planning of care for individual patients.
- Ensured that medical equipment was functioning properly before use on patients.
- Provided transportation services to help the patient get to appointments or other activities.
- Shopped for groceries and household items as needed by the patient or family members.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Provided personal care and hygiene assistance to elderly clients, such as bathing, dressing, grooming and toileting.
- Monitored vital signs, including pulse rate, respiration rate and temperature.
- Prepared meals for patients following prescribed diets.
- Helped maintain a safe living environment for the patient by removing hazards from the home.
- Assisted with ambulation, transfers and range-of-motion exercises according to plan of care.
- Provided emotional support to patients and families during times of stress or illness.
- Gave companionship to patients when family members were not available.
- Monitored client's well-being, safety, and comfort under physician direction.
- Assisted patients with personal care to alleviate burden on family members.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing, and incontinence care.
Customer Service Representative
Super Tax Refund and Insurance Services
Ft Lauderdale , Florida
01.2014 - 01.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
St James High School
Jamaica,WI06-2002
Some College (No Degree) - 2-40 Insurance Agent
State of Florida
Tallahassee, FLSkills
- Organizational standards
- Healthcare operations
- Medical record requests
- HIPAA protocol adherence
- Patient flow management
- Patient care coordination
- Attention to detail
- Patient outreach and Follow-up
- Verbal and written communication
- Patient safety
- Regulatory compliance
- Cross-functional teamwork
- Patient registration
- Organizational skills
- Critical thinking skills
- HIPAA compliance
- Medical terminology
- Patient assessment
- Healthcare
- Office administration
- Documentation
- Patient documentation
- Meeting preparation
- Multitasking
- Patient confidentiality
- Relationship building
- Goal setting
- Policy compliance
- Appointment scheduling
- Quality assurance
- Patient care
- Filing and recordkeeping
- Patient education
- Follow-up care
- Customer service
Cover Letter
[Job Title], [Ms. or Mr. Last Name], [Target Company], I was motivated to contact you upon learning that [Target Company] has an opening for a new [Target Job Title]., For several years I have focused my career path and academic pursuits on learning and developing those all-important skills necessary to be great in this type of role., As a personal mission, I strive to empower and improve other's outlook and circumstances., I believe being genuine and nurturing, along with professional and driven, is an essential combination for people in my field., I possess [Skill 1], [Skill 2] and [Skill 3] skills., Additionally, my abilities extend to customer service and communication with proficiency in collaboration., Working with people from diverse backgrounds has provided me with a deep understanding and awareness of differences in both individuals and organizations., These qualities will help to support [Target Company]'s mission while reflecting positively on the professionalism and competencies in its employees., For further details of my qualifications, background, and contributions, please take a moment to review my enclosed resume., I believe that I can successfully be the [Target Job Title] you're seeking and I welcome the opportunity to speak with you at your earliest convenience., Sincerely,, Laura Ann Wright
Timeline
Patient Care Coordinator
United Healthcare
02.2023 - Current
Patient Care Technician
HCA Northwest Medical Center
08.2022 - 11.2023
Customer Service Representative
Super Tax Refund and Insurance Services
01.2014 - 01.2020
Home Health Aide Assistant
Firstat Nursing
09.2009 - 08.2022
High School Diploma -
St James High School
Some College (No Degree) - 2-40 Insurance Agent
State of Florida