Laura Bedoy
Ceres
Summary
Driver Manager and Customer Service with over 30 years of experience in Transportation, bilingual English/Spanish. Adept at optimizing driver performance and enhancing communication. Scheduling and dispatching, ensuring timely deliveries while maintaining high driver retention. Skilled in AS400 systems and fostering strong relationships, contributing to operational efficiency and team morale. Motivated and friendly worker with a flexible schedule and willing to work Weekends and Holidays. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. Hardworking and reliable, focused on going above and beyond to support team and service customers.
Overview
29
29
years of professional experience
Work History
Driver Manager
Heartland Express
North Liberty, IA
07.2016 - 10.2025
- Dispatch over 50+ drivers, went over pre-plan with driver to make sure they understood their load assignment.
- Keep track of drives they were not running late to pick or delivery if they were communicated with CSR.
- Scheduled truck services before they went over.
- Update drivers ETA'S and PTA'S through out the day and enter their Home Time weekly.
- Make sure to get drivers renew physicals and driver license before they expired.
- Help driver with any questions they had regarding their loads or pay.
- Retain drivers by having good communication with them.
- Use AS400 to communicate with drivers and phone.
Driver Manager
Gordon Trucking Inc.
Tacoma, WA
12.2007 - 07.2016
- Managed over 70 trucks that included over the road drivers, I-5 dedicated drivers from CA to OR, Amazon dedicated drivers from Tracy CA to Medford OR and Lowes dedicated drivers from Perris CA to NV and Central CA.
- Was responsible to manage New Driver Fleet, assist drivers with any questions. Help drivers understand their load assignments.
- Coordinated detailing trucks for new hires.
- Scheduled truck maintenance appointment's.
- Used phone and AS400 to communicate with drivers.
- Keep track of drivers be on time for pick up and delivery appointment's.
- Communicate with CSR of any driver running late to any appointment or any OS&D.
- Update ETA'S and PTA'S and enter drivers Home Time they request.
- Made sure drivers License and Physicals were up to date.
Dispatcher/Customer Service
Morningstar
Los Banos, CA
06.2002 - 10.2007
- Answer phones, help schedule interviews for new hires and mailed applications out.
- Did verification of employment calls and mailed them.
- Dispatch tomato/peach trucks over radio and kept track of drivers hours.
- Schedule drivers for Orientation, Road Test and Rookie Runs on new Hires before Season started.
- Helped drivers with any issues regarding their pay, finding field locations or any other issues.
- After tomato season dispatched 4 trucks to pick up cans for canning peaches.
- Was on call on weekends in case cannery called they needed more cans for production or customer called.
Dispatcher/Customer Service
Wallace Transport INC
Planada, CA
09.1999 - 05.2002
- Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support.
- Was on call every other week.
- Daily at end of day did driver board for next day and contacted drivers to let them know of their load assignment. everything was on paper no computer.
- Scheduled pick up and delivery appointments.
- Contacted Customer of any delays with their load and any OS&D issues.
- At beginning of shift did truck and trailer inventory.
- Daily called new customers to get on their freight list for more business.
- Worked with different driver divisions, Dry Van, Double Van, Double Curtain, Reefer's and Flat bed signal and doubles.
- Dispatch, answered phones and helped entering drivers BOL'S for payroll.
Safety and Personnel Assistant
Wallace And Son INC
Planada, CA
05.1996 - 09.1999
- Scheduled interviews and coordinated hiring processes.
- Organized employee files to maintained accurate records.
- Communicated company policies, benefits, and requirements to job applicants to start every new employee with same information.
- Assisted manager with new hire orientation and employee training.
- Scheduled Safety meeting for drivers.
- Enter paper logs in system.
- Assist signing Owner Operator's for up coming season.
Education
High School Diploma -
Dos Palos High School
Dos Palos, CA, CA06-1992
Skills
- Professionalism
- Safety Standards
- Self Motivation
- Dependable
- Positive
- Trustworthy
- Honest
- Responsible
- Open to Lean and Grow
- Team Player/ Work well with others
- Effective communication
- Safety compliance awareness
- Delivery scheduling
Timeline
Driver Manager
Heartland Express
07.2016 - 10.2025
Driver Manager
Gordon Trucking Inc.
12.2007 - 07.2016
Dispatcher/Customer Service
Morningstar
06.2002 - 10.2007
Dispatcher/Customer Service
Wallace Transport INC
09.1999 - 05.2002
Safety and Personnel Assistant
Wallace And Son INC
05.1996 - 09.1999
High School Diploma -
Dos Palos High School