Hi, I’m
Laura Bell
Lebanon,TN
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to State Farm's growth.
Overview
28
years of professional experience
Work History
PublixLebanon, TN
Deli Clerk
01.2023 - Current
Job overview
- Greeted customers at the counter to fulfill requests and answer questions.
- Listen to customers request and suggest additional menu items appropriate to upsell products.
- Work with teammates to help fulfill orders for customers.
- Took special orders for catering events.
- Responded to the telephone inquires regarding products.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
JcpennysMount Juliet, TN
Recovery Associate
11.2022 - 12.2022
Job overview
- Assisted customers with questions about store and product information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Retained deep knowledge of products, store policies and current promotions.
- Followed store and merchandise standards when arranging stock, promotional materials and displays.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with questions about store and product information to increase sales by [Number]%.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
WalmartMount Juliet, TN
OPG Picker
09.2022 - 11.2022
Job overview
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Pulled and packed product using various tools and equipment to meet order goals.
- Confirmed items picked for orders by keying codes into system.
Sears Department StoreMerritt Island, FL
Sales Associate
03.1995 - 03.2011
Job overview
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Brevard Community CollegeCocoa, FL
Associate of Science from Business Administration
03.1991
Skills
- Verbal and Written Communication
- Customer Service
- Flexible Schedule
- Register Operations
- Multitasking and Organization
- Dependable and Cooperative
- Handling Complaints
- Serving and Bussing
- Cash Handling
Computer skills
- Excel
- Word
Timeline
Deli Clerk
Publix
01.2023 - Current
Recovery Associate
Jcpennys
11.2022 - 12.2022
OPG Picker
Walmart
09.2022 - 11.2022
Sales Associate
Sears Department Store
03.1995 - 03.2011
Brevard Community College
Associate of Science from Business Administration
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