Laura Booth
Jacksonville,FL
Summary
Dynamic and empathetic professional with a proven track record at Walmart, excelling in customer satisfaction and complaint resolution. Skilled in payment processing and known for exceptional communication abilities. Demonstrated adaptability, enhancing customer loyalty through outstanding service. Achieved and surpassed service goals, embodying reliability with a keen focus on cultural awareness.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Walmart
Jacksonville, FL
05.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
First Coast High School
Associate Of Science - Dental Hygiene
Florida State College
Jacksonville, FLSkills
- Customer service
- Reliability and punctuality
- Patience and composure
- Customer satisfaction
- Customer complaint resolution
- Guest services
- Customer focus
- Payment processing
- Customer inquiries
- Refund handling
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Cultural awareness
Timeline
Customer Service Cashier
Walmart
05.2022 - Current
High School Diploma -
First Coast High School
Associate Of Science - Dental Hygiene
Florida State College