Laura Borgerding
DUBUQUE
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
City of Dubuque
Dubuque
11.2024 - Current
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
Oncology Pharmacy Technician
Mercy One Hospital
Dubuque
01.2020 - Current
- Responsible for mixing pharmaceutical preparations using aseptic techniques, specializing in USP 797 and USP 800 guidelines, tracking inventory and accurately enter data to maintain inventory records.
Pharmacy Technician Coordinator
Mercy One Hospital
Dubuque
01.2015 - 01.2020
- Responsible for overseeing the training process of new pharmacy technicians, monthly safety committee meetings and surveys, creating and publishing a pharmacy technician work schedule along with keeping an up-to-date Microsoft Excel spreadsheet of recalled medications.
Senior Certified Pharmacy Technician
Walgreens
Dubuque
01.2012 - 01.2015
- Promoted to senior certified pharmacy technician after one year with the company. Responsible for correcting and following-up on chargebacks (rejected insurance claims). Attention to detail on insurance claims and procedures. Proficiently processed and dispensed written, oral and electronic prescriptions.
Education
High School Diploma -
Central Alternative High School
Dubuque, Iowa06-2006
Skills
- Data entry
- Prioritization skills
- Multitasking
- Professionalism and integrity
- Pharmacy and customer records management
- Medical and pharmaceutical terminology
- Problem-solving aptitude
- Detail-oriented and critical thinking
Certification
- Certified Pharmacy Technician (PTCB) — 2010
- Certified Sterile Compounding (PTCB) — 2020
References
References available upon request.
Timeline
Public Safety Dispatcher
City of Dubuque
11.2024 - Current
Oncology Pharmacy Technician
Mercy One Hospital
01.2020 - Current
Pharmacy Technician Coordinator
Mercy One Hospital
01.2015 - 01.2020
Senior Certified Pharmacy Technician
Walgreens
01.2012 - 01.2015
High School Diploma -
Central Alternative High School
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