Laura Bottchenbaugh
Cherokee,NC
Summary
Dynamic professional with extensive experience as a Receptionist Administrator at Cherokee Central School, excelling in customer service and data entry. Proven track record in enhancing security protocols and optimizing office operations, fostering a collaborative environment while implementing effective administrative strategies. Adept at multitasking and maintaining organized systems to support seamless workflow.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Cherokee Central School
Cherokee, NC
02.2021 - Current
- Reduced security breaches by conducting thorough investigations and implementing effective corrective measures.
- Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and equipment usage.
- Improved overall security by implementing thorough screening processes and utilizing advanced technology.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
Purchase Officer
Cherokee Indian Hospital
Cherokee, NC
02.2021 - 02.2022
- Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
- Optimized scheduling processes for optimal staffing levels during peak times while reducing overtime costs.
- Ensured timely transportation operations by efficiently managing resources and addressing potential issues proactively.
- Maintained a high level of passenger safety with adherence to strict security protocols and procedures.
- Negotiated pricing structures, delivery schedules and other contract parameters.
- Tracked orders and shipments to inform warehouse manager of incoming loads.
- Developed and implemented effective inventory management systems to minimize stockouts and overstock situations.
- Supported continuous improvement initiatives by reviewing current workflows, identifying areas for optimization, and recommending solutions.
- Assisted in the development of long-term procurement strategies aimed at promoting sustainable growth within the organization.
- Identified opportunities for cost reductions through thorough analysis of market trends and price fluctuations.
- Maintained files of Material Data Safety Sheets for hazardous materials and chemical solutions.
- Evaluated supplier performance and worked with representatives to resolve issues.
- Analyzed inventory to adjust purchasing habits in accord with apparent trends.
- Researched potential vendors, evaluated quality, and distributed Requests for Proposals for bids.
- Worked with production to understand and plan for materials needs.
- Achieved cost savings by negotiating favorable contracts with suppliers.
- Streamlined purchasing processes for increased efficiency and accuracy in order tracking.
- Managed purchase order processing from initiation to final payment, ensuring accuracy and timeliness throughout the process.
- Located vendors of materials, equipment and supplies to determine product availability and terms of sales.
- Coordinated with inventory control to determine and manage inventory needs.
- Managed vendor and supplier selection process based on price, quality and reliability.
- Resolved disputes with suppliers diplomatically, maintaining positive working relationships while protecting company interests.
Supervisory Transportation Security Officer
EBCI Transit
Cherokee, NC
02.2015 - 02.2021
- Led a team of security officers successfully through numerous audits and inspections, ensuring compliance with regulatory requirements.
- Implemented new training programs for staff members, leading to increased knowledge and skills in relevant areas.
- Supported recruitment efforts by identifying top talent for open roles within the organization.
- Fostered an inclusive work environment by promoting diversity within the team and encouraging open dialogue among staff members.
- Enhanced team performance by providing comprehensive training and conducting regular evaluations.
- Addressed potential security risks promptly, minimizing disruptions to passengers'' travel plans.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA07.2017
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Visitor access management
- Customer service
- Data entry
- Scheduling
- Administration and operations
- Multitasking and organization
- Database administration
- Documentation and control
Timeline
Receptionist Administrator
Cherokee Central School
02.2021 - Current
Purchase Officer
Cherokee Indian Hospital
02.2021 - 02.2022
Supervisory Transportation Security Officer
EBCI Transit
02.2015 - 02.2021
High School Diploma -
Cornerstone Christian Correspondence School