Laura Bravo
Edison,NJ
Summary
Dynamic Patient Intake Representative with a proven track record at JFK Advanced Medical Imaging, excelling in insurance authorization and insurance verification. Recognized for enhancing office productivity and elevating patient satisfaction through effective communication and teamwork. Committed to delivering exceptional service while managing high call volumes and streamlining intake processes.
Diligent patient intake representative with background in patient intake and administrative support. Efficiently managed patient registration processes and coordinated with medical staff to streamline operations. Demonstrated strong communication skills and attention to detail in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Patient Intake Representative
JFK Advanced Medical Imaging
07.2016 - Current
- Ensured timely follow-up on outstanding patient inquiries or concerns, demonstrating dedication to customer satisfaction and overall positive experience with the healthcare facility.
- Increased overall office productivity by organizing workspaces efficiently and implementing time-saving tools such as electronic filing systems.
- Improved patient satisfaction by efficiently managing intake processes and providing exceptional customer service.
- Facilitated smooth communication between patients, healthcare providers, and insurance companies, ensuring timely processing of claims.
- Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing, insurance coverage, and general questions about the facility''s services.
Shift Supervisor
Wendys Fast Food
03.2012 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Medical Assistant
Dr. Annapurna Ramanarayanan
07.2015 - 04.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Medical Assistant Diploma - Medical Assistant
Everest Institute
South Plainfield, NJ04-2015
High School Diploma -
Edison High School
Edison, NJ06-2013
Skills
- Teamwork orientation
- Insurance verification
- Medical terminology
- Appointment scheduling
- Healthcare management
- Task prioritization
- Patient registration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Intake Representative
JFK Advanced Medical Imaging
07.2016 - Current
Medical Assistant
Dr. Annapurna Ramanarayanan
07.2015 - 04.2016
Shift Supervisor
Wendys Fast Food
03.2012 - 06.2016
Medical Assistant Diploma - Medical Assistant
Everest Institute
High School Diploma -
Edison High School
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