Summary
Work History
Education
Skills
Languages
Timeline
Generic

Laura Bright

Woodruff,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Service Representative

Priority Solutions Group
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Rural Mail Carrier

United States Post Office
03.2019 - 08.2022
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.

Dispatcher

Belue Trucking
11.2017 - 02.2019
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Education

Woodruff High School
Woodruff, SC
2010

Skills

  • Account Management
  • POS Systems and Ordering Platforms
  • Invoice Preparation and Processing
  • Administrative Support
  • Conflict Resolution
  • Customer Service
  • Order Processing
  • Order Fulfillment
  • Project Management Abilities
  • Computer Proficiency
  • Closing Sales

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Priority Solutions Group
08.2022 - Current

Rural Mail Carrier

United States Post Office
03.2019 - 08.2022

Dispatcher

Belue Trucking
11.2017 - 02.2019

Woodruff High School

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Laura Bright