Laura Brown

• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Resolved complex billing issues effectively, minimizing financial stress on patients while maximizing revenue collection for the practice.
• Trained new staff on filing, phone etiquette and other office duties.
• Followed document protocols to safeguard confidentiality of patient records.

Performed comprehensive Ophthalmic tests for patients.

• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Obtained trust of physicians and clinical director to conduct evaluations and treatments and independently for DED patients.

• Duties are to collect patient data and medical history, administer routine and technical tests of the patient's visual capabilities
• I assist the optometrist in providing primary patient care, examination and treatment services, including, but not limited to, contact lenses, low vision and medical conditions, documenting in patient charts using Office Mate and Exam Writer programs
• Specialized in Topography and Retinal Photography.
• General office skills, scheduling patients, ordering trial and final Rx, and medical supplies
• Stock, sanitize and prepare exam rooms and testing equipment
• Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
• Ensured accuracy of patient records by diligently updating information during each visit or interaction.

• I am the sole Owner and Stager of Laura Michelle Staging
• All business and services are provided by me
• Starting and running a small business developed and improved my skillset to include sales and customer relations, communications both individual and presentations to realtor office groups and education seminars, contract negotiations, inventory purchasing, and accounts payable and receivable
• My role as a Stager allowed me to improve my organizational skills, visual and design experience plus great communication capability
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals..

• Utilized Word, Excel, and Servman operating system for data entry.
• Prepared and managed reports intended for internal review.
• I organized, purchased and maintained the office supplies and environment while assisting our Sales and Operations Managers in daily scheduling and communications with our technicians
• Oversaw hiring processes and coordinated with corporate Human Resources.
• Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.
• Leveraged excellent interpersonal skills to build strong relationships with vendors, negotiating favorable contracts that benefited the organization financially.
• Liaised between clients and vendors and maintained effective lines of communication.