Carly Boisvert
Manteca,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Patient Coordinator
Oak Tree Optometry
Fair Oaks, CA
09.2024 - Current
- Assisted patients in understanding their care plans and healthcare options.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Mentored new hires, including explaining office policies, procedures, and practices.
- Compiled and maintained medical charts and reports in digital databases.
- Conducted comprehensive pre-test procedures, including visual acuity, visual field, icare and NCT pressure tests, optos pictures, and auto-refraction.
Patient Care Coordinator
El Dorado Hills Vision Center Optometry
El Dorado Hills, CA
08.2023 - 06.2024
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, and notified patients of order arrivals.
- Repaired and adjusted frames using hands, heat, specialty tools and equipment.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Pulled patient insurance information, placed contact lens orders and checked patients in and out of appointments.
- Participated in continuing education courses related to optometry technology advances.
Education
High School Diploma -
El Dorado High School
Placerville, CASkills
- Insurance verification
- Appointment scheduling
- Organizational standards
- Payment collection
- Eyewear adjustment
- Optical dispensing
- Visual Acuity testing
- Visual Field testing
- Operating Optos Retinal imaging
- icare and NCT pressure testing
- Operating Auto Refractor
- Closing coordination
References
References available upon request.
Timeline
Patient Coordinator
Oak Tree Optometry
09.2024 - Current
Patient Care Coordinator
El Dorado Hills Vision Center Optometry
08.2023 - 06.2024
High School Diploma -
El Dorado High School