Laura Butera
Coeur d'Alene,ID
Summary
Results-driven Communication Supervisor with a strong background in emergency response coordination and computer-aided dispatch. Skilled in training new dispatchers and maintaining clear communication across police, fire, and medical services to enhance operational efficiency.
Overview
30
30
years of professional experience
Work History
Communication Dispatcher
Corona Police Department
Corona, California
09.1987 - 06.2017
- Coordinated response efforts between police, fire, and medical services.
- Monitored radio transmissions for real-time updates and critical information.
- Managed multiple incoming calls while maintaining calm and professionalism.
- Trained new dispatchers on protocols and system operations effectively.
- Trained new employees on basic operations of the police radio console and CAD system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Communication Supervisor
Corona Police Department
Corona, California
07.2007 - 04.2017
- Provided clear instructions to callers during emergencies for effective response.
- Utilized computer-aided dispatch software to input and retrieve incident information.
- Operated multi-line phone system to receive emergency and non-emergency calls.
- Coordinated communication between police officers and other emergency services.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley06-1980
Skills
- Computer-aided dispatch
- Emergency response coordination
- Multi-line phone operation
- Incident reporting
- Radio communication
- Crisis management
- Excellent customer service
- Training and development
- Problem solving
- Team leadership
- Quick learner
Timeline
Communication Supervisor
Corona Police Department
07.2007 - 04.2017
Communication Dispatcher
Corona Police Department
09.1987 - 06.2017
High School Diploma -
Moreno Valley High School