LAURA CAMILA
Sandy,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer retencion industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Retention Specialist
MC INSURANCE
West Valley City, UT
04.2023 - 04.2024
- Analyzed customer data to identify potential retention opportunities.
- Drafted customized communication plans for high-value customers.
- Scheduled meetings between clients and account managers when necessary.
- Assisted with onboarding process for new customers by providing guidance on product features, pricing structures.
- Provided customer service support to retain customers and address any inquiries or complaints.
- Conducted research on current industry trends and competitor insights related to customer retention.
Representative Assistant
Gannon University, Erie
Erie, PA
01.2019 - 12.2019
- Participated in team meetings to discuss progress towards achieving company targets.
- Coordinated meetings and conference calls with internal staff and external clients.
- Monitored daily sales activities and tracked performance against set goals and objectives.
- Greeted visitors and answered incoming telephone calls professionally.
Sales and Service Specialist
Hilton Hotels Corporation
Bogota, Colombia
01.2018 - 12.2018
- Created informative displays to attract customers to specific products or promotions.
- Developed strong relationships with customers through excellent communication skills.
- Ensured that pricing was accurate on all items throughout the store.
- Provided customer service and sales support in a retail environment.
Education
Advanced English -
American One
West Valley City, UT12-2023
FLIGHT ATTENDENT -
INDOAMERICANA
BOGOTA, COLOMBIA10-2018
Tegnocologo En Venta De Productos Y Servicios -
SENA
Bogota Colombia 02-2016
High School Diploma -
Tecnico Empresarial Cartagena
Facatativa, Colombia12-2013
Skills
- Email Etiquette
- Negotiation abilities
- Customer service experience
- Knowledge of sales retention
- Customer service background
- Order Processing
Accomplishments
- Google reviews
Certification
- Customer retention certificate
Languages
English
Professional
Spanish
Full Professional
Timeline
Customer Service Retention Specialist
MC INSURANCE
04.2023 - 04.2024
Representative Assistant
Gannon University, Erie
01.2019 - 12.2019
Sales and Service Specialist
Hilton Hotels Corporation
01.2018 - 12.2018
Advanced English -
American One
FLIGHT ATTENDENT -
INDOAMERICANA
Tegnocologo En Venta De Productos Y Servicios -
SENA
High School Diploma -
Tecnico Empresarial Cartagena