Laura Canepa
Proffesional
Bend,OR
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Groomer’s Assistant
Deschutes Dog Salon
10.2023 - Current
- Greet and sign-in clients while maintaining welcoming customer service
- Answer and direct phone calls according to booking and appointments requests
- Wash, dry, and brush dogs to maintain good grooming standards
- Manage inventory, order new supplies and maintain optimal storage to meet expected needs
- Monitor dogs for signs of illness or injury and communicate concerns to owners.
Associate Editor
Bloom.MEDIA
10.2017 - 06.2019
- Monitored breaking news for information on incidents, events, and topics of fire safety to quickly assign coverage to staff.
- Interviewed sources and developed relationships with experts to obtain vital information for stories
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
- Checked reference sources to verify dates, facts, and statistics
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content
- Pitched content strategies and managed asset acquisition
- Posted and promoted articles on social media platforms to engage target audience
- Created and managed the editorial schedule.
Freelance
Independant Contractor
01.2013 - 01.2018
- Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content
- Reduced errors by diligently fact-checking information and sources in written materials
- Edited existing copy for clarity, grammar, punctuation, and overall effectiveness while respecting original author’s intent
Writer and Editor
Red I Lifestyle
11.2008 - 05.2010
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials
- Devised attention-grabbing headlines and summaries to increase clicks and engagement
- Contributed original articles on various topics, showcasing versatility as a writer and editor
Bartender
Multiple Locations
01.2008 - 01.2023
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Front-faced with loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws (OSHA) regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Arts - English Literature And Italian
San Diego State University
San Diego, CA05.2009
Skills
Proficient in Microsoft Office (Word, Excel, Teams, PowerPoint)
Familiar with Adobe Acrobat
Front-facing with current and potential clients
Understanding of current social media platforms
Timeline
Groomer’s Assistant
Deschutes Dog Salon
10.2023 - Current
Associate Editor
Bloom.MEDIA
10.2017 - 06.2019
Freelance
Independant Contractor
01.2013 - 01.2018
Writer and Editor
Red I Lifestyle
11.2008 - 05.2010
Bartender
Multiple Locations
01.2008 - 01.2023
Bachelor of Arts - English Literature And Italian
San Diego State University