Laura Cantu
Hereford,TX
Summary
Driven by a results-focused approach, I leveraged my expertise in healthcare systems knowledge and patient confidentiality at Regence Health Network to enhance patient satisfaction and ensure HIPAA compliance. My proactive adjustments in processes at Hereford Regional Medical Center improved departmental efficiency, showcasing my ability to adapt and lead in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Patient Service Specialist
Regence Health Network
01.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Insurance Billing Clerk
Hereford Regional Medical Center
10.2001 - 12.2020
- Maintained accurate records by updating patient information and insurance details in the database regularly.
- Identified areas for improvement within existing processes, implementing changes that led to greater departmental efficiency overall.
- Conducted regular audits of accounts receivable reports, uncovering opportunities for additional revenue recovery efforts when needed.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
Education
Diploma -
Hereford High School
Hereford, TX05.1993
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Regence Health Network
01.2021 - Current
Insurance Billing Clerk
Hereford Regional Medical Center
10.2001 - 12.2020
Diploma -
Hereford High School