Laura Cardenas
Graduate Nurse
Summary
Recently licensed RN graduate eager to apply my gained knowledge and skills to assist in the healthcare setting. I have proven clinical experience when handling various medical emergencies and chronic illnesses while under pressure. I pride myself in having top-notch communication skills, active listening and analytical problem-solving skills. I have made it my mission to enhance patients' experiences by understanding their desires and providing customized solutions to build trust and create positive experiences. Empathy is key to understanding the needs of others.
Overview
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Office Staff Member
Publix
New Port Richey, United States
06.2013 - Current
Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Promoted superior experience by addressing customer concerns and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Server
A.R. French Pizzeria & Tavern
New Port Richey, FL
02.2018 - 05.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Made it a mission to treat both pleased and displeased customers with the same grace and care while maintaining my emotions and tending to their needs and wishes.
Server
Nam's Sushi
New Port Richey, FL
03.2019 - 01.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
Education
Associate of Science - Nursing
Pasco-Hernando State College
New Port Richey, FL 01.2020 - 12.2022
Skills
Emotional intelligence
Certification
Licensed Registered Nurse-9620710
Clinical Experience
Advent Health Zephyrhills - Student Nurse
Zephyrhills, FL - 02/2021 - 11/2021
- Monitored all assigned patients while providing empathetic care
- Documented data related to patient's care, including assessment results, interventions, medications, patient responses, or treatment records
Bayonet Point - Student Nurse
Hudson, FL - 08/2022 - 10/2022
- Collaborated with all healthcare providers to achieve positive patient outcomes
- Educated patients and family members about different ways they could promote their health and decrease the chance of readmission.
Bayonet Point - ICU Preceptorship Nurse
Hudson, FL - 10/2022 - 12/2022
- Assessed each patient to meet appropriate care and document status changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by following proper CDC guidelines
Timeline
Licensed Registered Nurse-9620710
07-2024
Associate of Science - Nursing
Pasco-Hernando State College
01.2020 - 12.2022
Server
Nam's Sushi
03.2019 - 01.2020
Server
A.R. French Pizzeria & Tavern
02.2018 - 05.2019
Customer Service Office Staff Member
Publix
06.2013 - Current
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