Laura Carter
Management & Administrative Specialist
Montreal,Quebec
Summary
A dynamic, results-oriented management and admin specialist offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communication skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity, and initiative. Well-organized with a track record that demonstrates self-motivation, perseverance, determination and creativity to achieve both personal and corporate goals.
Overview
1
1
year of post-secondary education
1
1
Language
Work History
Assistant Store Manager
Bath and Body Works
, Quebec
11.2021 - Current
- Opening and closing of store
- Customer service, supporting and coaching team of over 45 members
- Evaluating daily changes and delegating to staff members
- Ensure that all quotas are being obtained, if not come up with another alternative plan to ensure success
- Maintaining inventory and truck orders
- Pushing sales while giving superior customer service
- Always learning to be knowledgeable of all products
- Ensured safety protocols at all times
- Closing of cash and making deposits
- Filling out daily and evening reports
- Coaching and one on ones with team members
- Encouraging team and provide positive feedback in meetings & identify opportunities to improve.
Restaurant Manager
Ouest Antonios
2019 - Current
- Full food cook and preparation, cleaning dishes, serving customers, cashing customers out, answering and taking phone orders, full clean and sanitation of restaurant
- Managed invoices, completed daily sales reports, store open/close, key holder, also took care of nightly bank deposits
- Inventory management; ordered ingredients and inventory, managed food freshness and cleanliness
- Assisted with employee time clock management for payroll, employee training/shadowing/mentoring, and safety protocols
- High pressure environment
Customer Service
Top Marks
2015 - 01.2019
- Time management
- Full use of Microsoft Office, from using Word, to Excel for data entry documents and creating order forms
- Managed.monitored warehouse inventory; compared with POS
- Folding, packing, sorting all clothing
- Created name tags in sequence of size, colour, style, and style number in clothing booking appointments
- Went to fittings schools, placed orders, meet and greets, proposed new styles
Customer Service
Fido
, Quebec
2014 - 01.2016
- (Rétention, Sales)
- High volume call center, taking approx. 45+ calls daily
- Retention, dealing with unsatisfied customers while offering exceptional customer service to make customer feel heard and appreciated
- Returning scheduled outgoing calls to customers for follow-ups or add-ons
- Driving sales and obtaining daily targets
- Open communication with team to ensure quality support is High
- Reviewing calls and pivoting where needed
- Completing in-store sales for customers with sales agent
- Proactive with learning new products or promotions
- Offering small rebates or waving activation fees to new and old clients, adding lines to show appreciation
- Being positive and providing attentive listening while being sympathetic to their needs
- Setting up payment plans for customers in need
- Going above and beyond to ensure customer satisfaction and making them feel fully comfortable and confident in our services
- Managed escalated calls
- Always remembering that every call is always an opportunity to sell
Senior Team Lead
Target
01.2013 - 2015
- Interviewed and hired over 100 employees, of which 45 were under my direct supervision
- Responsible for store signage and price accuracy team; took care of all store signage during events/holidays, weekly specials, and rolling out new price points for products across the store
- Made weekly schedules for team members, including monthly/yearly performance reviews, and conducting one-on-one reviews
- Removed products in the end of their life cycle, made returns to distributors
- Built rapport with our vendors and distributors, placed orders with Parmalat, Pepsi, Coke & Frito Lays, and Sobeys
- Held the food section to the highest standard of cleanliness and freshness, with evaluations from Steritech.
Education
Some College (No Degree) - Registered Nurse Course
CDC Pont Viau
Laval, Quebec 08.2020 - 03.2021
High School Diploma -
Centennial Regional High School
QuebecSkills
Business Acumen
Team Building
Communication
Problem Solving
Staff Training
Adaptability
Timeline
Assistant Store Manager
Bath and Body Works
11.2021 - Current
Some College (No Degree) - Registered Nurse Course
CDC Pont Viau
08.2020 - 03.2021
Senior Team Lead
Target
01.2013 - 2015
Restaurant Manager
Ouest Antonios
2019 - Current
Customer Service
Top Marks
2015 - 01.2019
Customer Service
Fido
2014 - 01.2016
High School Diploma -
Centennial Regional High School