Laura Carter
Port Washington,New York
Summary
Successful, dependable, hardworking individual that is proficient in Spanish with 10+ years of professional customer service experience in sales or retail inside a call center or office environment. Ability to work as a team player utilizing excellent organization, great communication and multitasking skills leveraging problem solving skills in a challenging work environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Dispatcher/Driver
Hometown Transportation
Port Washington, NY
10.2019 - 09.2021
- Sent out drivers to assist 20 hourly callers based on locations, needs and worker availability.
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over many differt routes based on daily needs, available workers, traffic hazards and weather conditions.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing and tracking of 4fleet vehicles.
Kennel Attendant
North Shore Animal League
Port Washington, NY
02.2015 - 02.2018
- Providing customer service to the public with assisting them by answering any questions they may have with the use of excellent communication skills
- Keeping every cage clean and sanitize for every animal
- Assisting with preparing and providing food and water to every animal
- Reporting animal’s condition to managers or vets if the animal was ill.
Marshals Department Store
Manhasset, NY
11.2012
- Handled new merchandise by hanging and tagging products
- Laying out new Merchandise
- Scanning and marking down merchandise as need
- Provided customers information regarding products and where to locate such items
Cashier
Stop and Shop
Port Washington, NY
10.2012 - 08.2013
- Consistency maintained precise cash control
- Assisted customers with finding merchandise and completing them as actions
- Assisted frontend supervisor in taking care of the front end with voids, change and other transactions.
Call Center Specialist/Student Adviser
A+ Teleservices Inc
Mineola, NY
06.2013 - 05.2014
- Called warm leads and converted prospective students into leads for schools through high call volume with excellent phone etiquette
- Ensured quality leads and submitted leads by data entry
- Consulted with students on their academic plans, directed them to potential schools available that consisted with their interest.
Call Center Specialist
Delux Transportation
Port Washington, NY
02.2010 - 08.2012
- Answered incoming calls in a prompt and efficient manner
- Obtained accurate information on the passenger's needs and trip details
- Provided VIP customer service assistance via phone and email
- Troubleshooter for difficult situations and urgent needs
- Expanded customer base by bringing in multiple corporate and individual accounts
- Trained staff and maintained computerized customer database
Customer Service Representative
Rite Aid Pharmacy
Port Washington, NY
07.2005 - 02.2010
- Managed photo processing department; efficiently processed over 50 orders daily
- Consistently maintained precise cash control
- Managed and solved customer complaints
- Stocked and organized merchandise throughout the store
- Assisted in helping in the pharmacy department when needed
- Home Care Aid
- Assisted with food preparation; Checked blood sugar levels 3 times on a daily basis
- Made sure person was taking correct amount of medications
- Assisted with physical therapy, getting to the restroom and dressing.
Delivery Driver
Uber Eats
Port Washington, NY
09.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered to customer homes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
J.R. Tucker High School
Richmond, VA 09.1994 - 06.1999
Skills
Animal care
Attention to Detail
Critical Thinking
Decision-Making
Problem-Solving
Organization and Time Management
Dependable and Responsible
Timeline
Delivery Driver
Uber Eats
09.2020 - Current
Dispatcher/Driver
Hometown Transportation
10.2019 - 09.2021
Kennel Attendant
North Shore Animal League
02.2015 - 02.2018
Call Center Specialist/Student Adviser
A+ Teleservices Inc
06.2013 - 05.2014
Marshals Department Store
11.2012
Cashier
Stop and Shop
10.2012 - 08.2013
Call Center Specialist
Delux Transportation
02.2010 - 08.2012
Customer Service Representative
Rite Aid Pharmacy
07.2005 - 02.2010
High School Diploma -
J.R. Tucker High School
09.1994 - 06.1999