Laura Castor
Canton,GA
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing 6 1/2 years of experience in the field.
Experienced Warranty Administrator with background in ensuring compliance with warranty procedures and managing customer claims. Strengths include comprehensive understanding of manufacturers' warranty policies, exceptional problem-solving skills, and ability to provide high-quality customer service. Previous roles involved streamlining warranty processes, reducing claim errors, and improving overall efficiency.
Dedicated warranty processor adept at managing claims with speed and efficiency. Proficient in handling documentation, recordkeeping, and logistics.
Overview
11
11
years of professional experience
Work History
Warranty Manager
Stivers Ford Lincoln
Montgomery, Alabama
04.2024 - 04.2025
- Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained records of all product warranties and associated documentation.
- Assigned work and monitored performance of project personnel.
- Developed training materials for staff members responsible for managing customer inquiries about warranties.
- Developed and implemented procedures for processing warranty claims efficiently.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created reports on warranty performance, including cost savings initiatives and trends in customer satisfaction ratings.
- Resolved customer inquiries and complaints requiring management-level escalation.
Warranty Administrator
Angela Krause Ford Lincoln
Alpharetta, GA
09.2018 - 04.2024
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Kept thorough records of service actions and customer information.
Service Advisor
Angela Krause Ford Lincoln
Alpharetta, GA
04.2016 - 03.2017
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Answered phone calls and responded to questions and concerns.
Technician
Express Oil Change & Tire Engineers
Alpharetta, GA
05.2014 - 04.2016
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Managed quality control and maintained high level of customer satisfaction.
Education
GED -
North Metro Technical College
Acworth, GA10-2007
Skills
- Records Maintenance
- Claims Processing
- Recordkeeping skills
- Error reviews
- Technical knowledge
- Claims submissions
- Paperwork Processing
Timeline
Warranty Manager
Stivers Ford Lincoln
04.2024 - 04.2025
Warranty Administrator
Angela Krause Ford Lincoln
09.2018 - 04.2024
Service Advisor
Angela Krause Ford Lincoln
04.2016 - 03.2017
Technician
Express Oil Change & Tire Engineers
05.2014 - 04.2016
GED -
North Metro Technical College