Laura Chacon
Miami
Summary
Dynamic sales manager recognized for increasing revenue through strategic sales initiatives and a customer-centric approach. Proven ability to lead and train high-performing teams, fostering collaboration to achieve sales objectives. Skilled in enhancing customer experiences and driving engagement to build lasting client relationships.
Overview
5
5
years of professional experience
Work History
VIP Host
Sala de despecho
Miami
11.2025 - 03.2026
- Delivered exceptional bottle service to VIP guests in a high-energy environment.
- Established a warm and luxurious atmosphere for VIP guests to enhance their experience., establishing a luxurious atmosphere upon arrival.
- Ensured VIP areas remained clean and organized to uphold high service standards. and organization of VIP areas at all times.
- Managed guest requests to personalize experiences, significantly increasing overall satisfaction.
- Coordinated special event reservations and seating to enhance guest experiences and streamline operations.
- Assisted in planning exclusive events to boost venue reputation and attract high-profile clientele.
- Resolved customer complaints professionally to maintain service standards.
- Responded to phone inquiries from potential customers regarding restaurant services.
Sales Associate
Powerhouse Gym Fitness Center
Miami
09.2024 - 01.2026
- Coordinated gym membership sign-ups and renewals, facilitating a seamless onboarding experience for new members.
- Conducted facility tours to showcase gym services and amenities.
- Provided prompt responses to member inquiries, ensuring excellent customer service.
- Trained new sales associates on effective customer interaction techniques.
- Implemented promotional strategies that increased member engagement in classes, enhancing overall satisfaction.
- Managed customer complaints to ensure positive experiences, reinforcing member loyalty and retention.
- Collaborated with sales team members to achieve group targets.
- Attended weekly meetings to evaluate performance goals and track metrics.
Sales Manager
Calop Freight Services
Miami
03.2023 - 07.2024
- Increased Revenue: Strengthened customer relationships through proactive engagement, leading to long-term business opportunities and a significant increase in revenue.
- Developed Sales Strategies: Crafted and executed sales strategies that aligned with the company's vision and growth objectives, ensuring the team was focused on achieving key targets.
- Enhanced team performance: Evaluated sales team performance and introduced planning strategies that improved sales effectiveness.
- Promoted customer-centric approach: Fostered customer-first mindset within team, ensuring client needs were met, contributing to higher satisfaction and repeat business.
- Trained New Sales Consultants: Played a key role in onboarding and training new sales consultants, sharing best practices for building and managing a successful sales pipeline.
- Collaborated with cross-functional teams: Worked with marketing, merchandising, and management to align sales strategies with broader company initiatives.
Logistics Coordinator
Miami
05.2022 - 01.2023
- Streamlined documentation processes to prevent shipment delays.
- Established vendor accounts and managed contract terms to facilitate onboarding.
- Identified necessary equipment and supplies, ensuring accurate and timely order completion.
- Monitored and controlled company expenses and liabilities to achieve profit objectives.
Sales Supervisor
Modo Boutique
Doral
03.2021 - 05.2022
- Oversaw daily operations of a high-end vintage clothing store, managing inventory, staff schedules, and customer service to ensure a seamless shopping experience.
- Led a team of sales associates, providing training on product knowledge, sales techniques, and customer engagement to maximize store performance.
- Curated and maintained an inventory of vintage and designer pieces, ensuring the selection met the boutique's brand standards and customer preferences.
- Developed and implemented visual merchandising strategies that enhanced the store's aesthetic appeal and drove customer interest and sales.
- Handled customer inquiries and resolved issues, maintaining high levels of customer satisfaction and loyalty in a competitive retail environment.
Education
Associate Degree -
Universidad ICESI
Cali, Colombia01-2023
High School Diploma -
Nuestra Señora De La Gracia (NSG)
01-2017
Skills
- Time management
- Communication and interpersonal skills
- Problem solving
- Digital literacy
- Team collaboration
- Adaptability
- Leadership
- Customer service
- Coaching and performance management
- Marketing strategy
- Sales negotiation
- Budgeting
- Fashion styling
- Sales management
- Conflict resolution
Languages
- English
- Spanish
Timeline
VIP Host
Sala de despecho
11.2025 - 03.2026
Sales Associate
Powerhouse Gym Fitness Center
09.2024 - 01.2026
Sales Manager
Calop Freight Services
03.2023 - 07.2024
Logistics Coordinator
05.2022 - 01.2023
Sales Supervisor
Modo Boutique
03.2021 - 05.2022
Associate Degree -
Universidad ICESI
High School Diploma -
Nuestra Señora De La Gracia (NSG)