Laura Chapman
North Reading,MA
Summary
Hardworking Server/Sales Associate with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Farm Bar And Grille
Essex, MA
01.2020 - Current
- Provided exceptional service to high volume of daily customers.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Cultivated relationships with existing customers to encourage repeat business.
Server
The Horseshoe Grille
North Reading, MA
03.2010 - 03.2023
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Event Coordinator
Marriott
Danvers, MA
01.2019 - 03.2021
- Coordinated with internal teams.
- Provided on-site support during Event.
- Assisted guests throughout Event.
Cocktail Waitress
The Venetian Resort and Casino
Las Vegas, NV
01.2005 - 01.2009
- Accurate and Timely Beverage Orders.
- Anticipating Guests Needs.
- Create and Maintain Customer Loyalty.
- Professional Appearance and Demeanor.
Education
Associate of Applied Science - Business Administration and Management
Michigan State University
Lansing, MICertificate - Paralegal
South College
Boca Raton, FLCertificate - Dental Assisting
Hi Tech Institute
Las Vegas, NVSkills
- Sales Techniques
- High-Volume Dining
- Guest Relations Management
- Detail-Oriented
Certification
Serve Safe Certification
Timeline
Server/Bartender
The Farm Bar And Grille
01.2020 - Current
Event Coordinator
Marriott
01.2019 - 03.2021
Server
The Horseshoe Grille
03.2010 - 03.2023
Cocktail Waitress
The Venetian Resort and Casino
01.2005 - 01.2009
Associate of Applied Science - Business Administration and Management
Michigan State University
Certificate - Paralegal
South College
Certificate - Dental Assisting
Hi Tech Institute
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