Laura Chappell
POWELL,OH
Summary
Experienced owner and esthetics professional with a strong background in business management, client service, and team leadership. Skilled in marketing, financial planning, and relationship building to support growth and customer loyalty.
Overview
39
39
years of professional experience
Work History
Owner/Esthetician
Self Employed
Powell, OH
10.1999 - Current
- Directed daily business operations, aligning services with client needs and market demand.
- Built and maintained client relationships through responsive communication and reliable service delivery.
- Developed pricing, budgeting, and financial planning to support sustainable growth.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Provided customized facial and skin care treatments aligned with client goals and skin conditions.
- Assessed skin health and recommended appropriate product regimens and service plans.
- Performed waxing, exfoliation, extractions, and advanced treatment services with care.
- Mentored new staff on client consultation, service techniques, and professional standards.
Day Spa Manager
Vis-a-Vis
Columbus, OH
05.1987 - 10.1999
- Directed daily spa operations to ensure consistent service quality, scheduling accuracy, and smooth guest flow.
- Supervised therapists and front-desk staff, reinforcing standards for client care, punctuality, and professionalism.
- Coordinated appointment books, treatment calendars, and resource availability to minimize conflicts and delays.
- Managed inventory for retail products, linens, and supplies, maintaining readiness for guest services.
- Trained staff on service protocols, facility procedures, and customer service expectations.
Education
Bachelor of Science - Business
The Ohio State University
Columbus, OH03.1996
Cosmetology License - Esthetics
Ohio State School of Cosmetology
Columbus, OH1987
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Business planning
- Marketing
- Financial management
- Staff hiring
- Business development
- Business administration
- Business marketing
Timeline
Owner/Esthetician
Self Employed
10.1999 - Current
Day Spa Manager
Vis-a-Vis
05.1987 - 10.1999
Bachelor of Science - Business
The Ohio State University
Cosmetology License - Esthetics
Ohio State School of Cosmetology