Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Laura Christensen

South Jordan,UT

Summary

With a proven track record at Johnny Rockets, I excel in customer service and critical thinking, enhancing customer loyalty through empathetic resolution of complaints. Expert in Microsoft Office Suite, I adeptly manage data, improving operational efficiency. My approach transforms challenges into positive outcomes, demonstrating exceptional problem-solving and technical skills.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

Johnny Rockets
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier Team Lead

El Mexiquense
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

CNA

Legacy House Assisted Living
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Right At Home Realty
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Inocencia Chinca
Barranquilla, Colombia
12.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Call management
  • Appointment scheduling
  • Order processing
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Staff training
  • Technical support
  • Quality control
  • Customer education
  • Coordination
  • Research
  • Staff education and training
  • Document control
  • Call triaging
  • Travel planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Customer Service Representative

Johnny Rockets

Cashier Team Lead

El Mexiquense

CNA

Legacy House Assisted Living

CNA

Right At Home Realty

Inocencia Chinca
Laura Christensen