Laura Cileny Moreno Palomo
Jackson Heights,USA
Summary
Motivated and goal-oriented Public Administration graduate with international experience in business consulting and customer service. Known for strong communication, analytical skills, and a collaborative work ethic. Committed to delivering high-quality results and eager to grow within a dynamic organization.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Nature Valley Market
06.2024 - Current
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Business Consultant
Davivienda Bank
01.2019 - 12.2020
- Developed business plans and operational strategies to support long-term growth.
- Conducted in-depth analysis to deliver tailored solutions and improve efficiency.
- Applied performance metrics to evaluate business health and forecast needs.
- Collaborated with internal teams to implement innovative process improvements.
Customer Service Representative
Cooperativa
01.2017 - 12.2018
- Maintained accurate records and ensured data integrity in internal systems.
- Handled high-volume data entry and document processing with attention to detail.
- Provided support for workflow scheduling and quality control on large-scale projects.
- Communicated with clients to resolve issues and deliver excellent service.
Education
High School Diploma -
Academia Villarica
BogotáBachelor of Science - Public Administration
Universidad Politécnico
Bogotá11.2022
Skills
- Corporate & Public Communications
- Strategic Planning & Analysis
- Document & Data Management
- Customer Relationship Management
- Financial & Operational Support
- Business Process Improvement
- Bilingual: Spanish & English
Timeline
Customer Service Cashier
Nature Valley Market
06.2024 - Current
Business Consultant
Davivienda Bank
01.2019 - 12.2020
Customer Service Representative
Cooperativa
01.2017 - 12.2018
High School Diploma -
Academia Villarica
Bachelor of Science - Public Administration
Universidad Politécnico
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