Laura Coad
Norman,OK
Summary
Dynamic hospitality professional with extensive experience at Red Rock Canyon Grill, excelling in customer service and operational efficiency. Proven ability to mentor staff and enhance team performance, while leveraging strong multitasking skills and MS Excel expertise to drive sales tracking and reporting. Highly reliable and committed to delivering exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Red Rock Canyon Grill
12.2019 - Current
- Learned and adhered to all safety and sanitation protocols in bar environment.
- Assisted in preparing beverages following standard recipes and presentation guidelines.
- Engaged with customers to understand preferences and provide tailored beverage recommendations.
- Adapted quickly to fast-paced environment while maintaining quality service standards.
Headwait
Red Rock Canyon Grill
01.2019 - Current
- Maintained personnel records and updated internal databases to support document management.
- Reviewed restaurants paperwork and enter data into Excel spreadsheet to track sales at the end of the night.
- Paid attention to detail while completing assignments. including handling a cash drawer, credit card summaries, GTRs, distributing sales etc.
Key Manager
Red Rock Canyon Grill
01.2021 - 01.2023
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Mentored junior staff, fostering professional growth and improving team performance through targeted training sessions.
- Oversaw opening and closing down the store. reviewing paperwork and sale reports at the end of the shift.
Bartender/Server
Ocean Zen
02.2018 - 12.2019
Server
Red Rock Canyon Grill
08.2016 - 12.2017
Education
High School Diploma -
C.O.A.C.H
Norman, OK05-2013
Cosmetology License -
Paul Mitchell The School
Norman, OK08-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- MS Excel
- Financial statement analysis
- Train-the-trainer
Timeline
Key Manager
Red Rock Canyon Grill
01.2021 - 01.2023
Bartender/Server
Red Rock Canyon Grill
12.2019 - Current
Headwait
Red Rock Canyon Grill
01.2019 - Current
Bartender/Server
Ocean Zen
02.2018 - 12.2019
Server
Red Rock Canyon Grill
08.2016 - 12.2017
High School Diploma -
C.O.A.C.H
Cosmetology License -
Paul Mitchell The School
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