LAURA CONLON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
National Sales Executive
ANSWERNET CONTACT CENTERS
WILLOW GROVE, PENNSYLVANIA
04.2023 - 04.2024
- Provide service to existing clients; resolve service issues with Operations team
- Receive inbound calls; make follow-up calls to clients seeking communication services for both healthcare and commercial businesses
- Help Marketing develop/edit brochures highlighting new service offerings for the Sales teams
- Identify/develop prospects into successful sales using value-based and consultative selling methods
- Create and submit Requests for Proposals for large Healthcare organizations and State government agencies seeking an Answering Service to enhance customer satisfaction
- Attend to all details required in the sales and setup of all new accounts
- Collaborate with Operations/General managers to ensure new accounts meet industry standards re
- Speed of Answer, customized PAA's, etc
- To increase customer satisfaction.
Inside Sales Consultant
ANSAFONE CONTACT CENTERS
OCALA, FLORIDA
08.2020 - 04.2023
- Onboard new sales reps including training on Sales processes, methods, etc
- Covered VP of Sales as needed when out of office- signing off on Team's agreements, attended Operations meetings
- Receive inbound calls; make follow-up calls to prospective clients seeking communication services for both healthcare and commercial businesses
- Identified/developed prospects into successful sales by using value based and consultative selling methods; set up all new accounts
- Brought in $100,000+ in new business over a two and a half-year span
- Led team in acquiring new accounts and number of clients retained
- Updated CRM system (Salesforce); used Salesforce to drive efficiency and performance.
Inside Sales Consultant/Retention (Communications division)
STERICYCLE COMPANY
NORTHBROOK, ILLINOIS
08.2014 - 03.2020
- Identified/developed prospects into successful sales using value-based and consultative selling methods
- Brought in $250,000+ in new business and $2.5 million in annual contract value over a 5-year span; led team in acquiring new accounts and number of clients retained
- Piloted new sales techniques and SaaS solution
- Achieved/exceeded 100% sales quota each year from 2014 to 2020.
Retail Sales Associate
MACY'S DEPARTMENT STORES
SKOKIE, ILLINOIS
10.2012 - 11.2014
- Consistently achieved daily sales goals
- Led department in sales as part time employee
- Demonstrate outstanding selling and customer service skills as well as the ability to retain them as future customers.
Patient Care Technician- Post Surgical Unit
EVANSTON HOSPITAL
EVANSTON, ILLINOIS
09.2011 - 08.2012
- Assisted patients with daily living activities, including bathing, grooming, dressing and feeding
- Removed/cleaned ostomy bags when needed
- Assisted patients in mobility exercises
- Took patient vital signs and reported any health concerns to nurse on duty.
Education
Completed coursework for Nursing, including Medical Terminology and Math -
OAKTON COMMUNITY COLLEGE
DES PLAINES, ILLINOISCompleted coursework toward Broadcast Journalism degree -
COLUMBIA COLLEGE
CHICAGO, ILLINOISSkills
Proficient in Microsoft Office, Excel and Power Point
Familiar with multiple CRM's including Salesforce and Sugar
Customer Engagement
Account Management
Teamwork and Collaboration
Friendly, Positive Attitude
Customer Service
Problem-Solving
Time Management
Attention to Detail
Excellent Communication
Computer Skills
Organizational Skills
Timeline
National Sales Executive
ANSWERNET CONTACT CENTERS
04.2023 - 04.2024
Inside Sales Consultant
ANSAFONE CONTACT CENTERS
08.2020 - 04.2023
Inside Sales Consultant/Retention (Communications division)
STERICYCLE COMPANY
08.2014 - 03.2020
Retail Sales Associate
MACY'S DEPARTMENT STORES
10.2012 - 11.2014
Patient Care Technician- Post Surgical Unit
EVANSTON HOSPITAL
09.2011 - 08.2012
Completed coursework for Nursing, including Medical Terminology and Math -
OAKTON COMMUNITY COLLEGE
Completed coursework toward Broadcast Journalism degree -
COLUMBIA COLLEGE