Laura Connors
Skowhegan,ME
Summary
Results-driven professional with extensive experience in customer service and staff management. Expertise in training and mentoring teams while ensuring high standards of service delivery and satisfaction.
Overview
22
22
years of professional experience
Work History
Supervisor
Al's Pizza
08.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on food preparation and safety standards.
- Conducted regular quality checks on food items to uphold company standards.
- Resolved customer complaints effectively, ensuring positive dining experiences.
Store Manager
Mr. Movies
11.2004 - 03.2006
- Managed daily store operations, ensuring optimal stock levels and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance performance.
- Implemented inventory management systems to streamline stock control processes.
- Developed promotional strategies that increased foot traffic and boosted sales performance.
- Oversaw team scheduling, optimizing labor costs while maintaining service quality standards.
Education
No Degree - General Studies
WITTC
Sioux City, IA2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
Timeline
Supervisor
Al's Pizza
08.2024 - Current
Store Manager
Mr. Movies
11.2004 - 03.2006
No Degree - General Studies
WITTC