Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Laura Cook

Olathe

Summary

Focused Team Lead looking to deliver consistent and professional work for every assignment or task. Offers 20+ years in the medical records industry and 2+ years in a law firm. Work history includes working with numerous health plans and clients at the same time. Being the point of contact for multiple attorneys and case managers on any issues involving information that was needed. Motivated at meeting the clients and coworkers needs all while maintaining excellent workflow. Good at troubleshooting problems and building successful solutions. Always willing to take on new tasks and adapt quickly to any new needs or job duties.

Overview

14
14
years of professional experience

Work History

Team Lead

DM Law
05.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed schedules, accepted time off requests and conducted interview for open positions.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Worked closely with attorneys and case managers to close out needed information for cases.
  • Managed daily operations of the Medical Records team, including relationships with vendors, providers and medical offices.
  • Identified opportunities for process improvements within the departments operations workflow, resulting in increased efficiency.


Client Operations Analyst

Ciox Health
08.2022 - 05.2023
  • Worked closely with account managers to make sure goals were met on multiple projects at a time.
  • Performed validation on numerous reports to make sure projects were pacing in the right direction.
  • Communicate with outreach groups for movement on projects.
  • Analyze where information needed was and how best to retrieve it in a timely manner.
  • Review spreadsheets and work fluently in Excel, Microsoft Word, Teams, One Drive and multiple programs associated with the job duties.

Health Information Operations Manager

Ciox Health
12.2020 - 08.2022
  • Responsible for client/customer service and serves as a knowledge expert for the HIM staff.
  • Daily people management and training.
  • Responsible for ensuring processes are completed in a timely manner.
  • Daily tasks include assisting leadership with planning, developing and implementing projects.
  • Responsible for maintaining a workflow and productivity standards by direct reports as well as handling escalated situations and driving a positive work environment.
  • Produce Corrective Action Plans on staff and attendance monitoring.
  • Implemented multiple new sites while working special projects for those clients.


Area Client Service Supervisor

Ciox Health
08.2011 - 12.2020
  • Works closely with and supports clients in answering day to day questions.
  • Maintains working knowledge of current state laws regarding HIPAA regulations as well as facility policies.
  • Monitors and oversees productivity of 20 employees.
  • Responsible for multiple reports, scheduling of work, payroll and daily huddles with employees.
  • Assists Regional Manager of Operations with daily tasks.

Education

Bachelor of Science -

Kansas State University

Skills

  • Microsoft Outlook
  • Excel
  • Attention to detail
  • EMR Programs
  • Time and Attendance Programs
  • Coaching and mentoring
  • Adobe
  • Microsoft Office
  • Operations management
  • Workflow management
  • Excellent communication
  • Multitasking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25+ staff members.
  • Developed a workflow plan to make the job more efficient

Timeline

Team Lead

DM Law
05.2023 - Current

Client Operations Analyst

Ciox Health
08.2022 - 05.2023

Health Information Operations Manager

Ciox Health
12.2020 - 08.2022

Area Client Service Supervisor

Ciox Health
08.2011 - 12.2020

Bachelor of Science -

Kansas State University

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Laura Cook