Laura Cook
Sales
Ringgold,GA
Summary
Dynamic customer service professional with a proven track record at Unified Global Solutions, excelling in active listening and critical thinking. Achieved high customer satisfaction through effective problem resolution and strategic sales initiatives, fostering loyalty and repeat business. Skilled in data entry and committed to enhancing service quality in fast-paced environments.
Overview
21
21
years of professional experience
Work History
CSR, Sales
Unified Global Solutions
10.2019 - 04.2024
- Responded to customer inquiries, ensuring provision of accurate product information and effective support.
- Streamlined sales transaction workflows to ensure prompt and accurate service delivery.
- Investigated and resolved customer complaints, contributing to improved satisfaction and increased loyalty.
- Engaged with team members to align strategies for meeting sales goals and improving overall service delivery.
- Developed and maintained strategic partnerships with clients, resulting in increased repeat business and referral opportunities.
- Facilitated efficient management of incoming calls while consistently demonstrating a professional demeanor in challenging environments.
- Educated customers on comprehensive product offerings, including features, benefits, pricing options, warranties, promotions, and financing structures to enhance decision-making.
- Maintained outstanding service standards, achieving and often exceeding key performance indicators.
CSR, Sales
California Marketing Group
02.2016 - 12.2019
- Resolved customer inquiries by supplying accurate product information and facilitating effective support solutions.
- Analyzed and improved sales workflows to support prompt and accurate service execution.
- Conducted thorough investigations of customer issues and implemented solutions to boost satisfaction and loyalty.
- Engaged in strategic discussions with team members to optimize sales performance and improve overall service quality.
Car Salesman
Jones Nissan
Savannah, TN
02.2003 - 01.2015
- Evaluated customer requirements and preferences to recommend suitable vehicle options.
- Presented comprehensive product demonstrations to illustrate vehicle functionalities and customer benefits.
- Developed trust with clients by utilizing exceptional communication skills and proactive follow-up methods.
- Orchestrated negotiations of sales agreements, prioritizing customer satisfaction and loyalty.
Education
High School Diploma - Required
06-1989
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
CSR, Sales - Unified Global Solutions
10.2019 - 04.2024
CSR, Sales - California Marketing Group
02.2016 - 12.2019
Car Salesman - Jones Nissan
02.2003 - 01.2015
Hixson High - High School Diploma, Required