Laura Cook
Shirley Ryan Ability Lab
Glendale Heights,IL
14
years of professional experience
Dedicated healthcare professional with extensive experience in patient service and office operations, skilled in optimizing scheduling processes and prioritizing specialty clinic tasks. Proficient in insurance follow-up, documentation, and delivering exceptional patient support to ensure a seamless experience. Highly organized and dependable, demonstrating strong communication skills while effectively managing multiple priorities to enhance patient care and support daily operations.
Work History
Administrative Coordinator
2 Years 1 Month- Deliver professional and compassionate service to patients, visitors, and staff, enhancing overall experience.
- Coordinate special scheduling priorities and complex scheduling needs to support patient access and clinical operations.
- Manage clinic office supply orders and fulfilled specific requests from staff to ensure smooth daily operations.
- Provide support with fax management and distribution to ensure timely communication and processing from outside sources.
- Coordinate transportation standing orders for patients who are eligible and rely on transportation to attend therapy appointments.
- Facilitate communication with clinical and administrative staff to resolve scheduling changes and patient needs.
Patient Service Representative
10 Years- Provide professional, friendly, and compassionate service to all patients, visitors, and staff.
- Facilitated efficient office workflow by managing tasks such as faxing, copying, and scanning materials.
- Prepare required paperwork and forms for upcoming patient evaluations, ensuring accurate documentation and verify that financial clearance has been completed.
- Schedule patients for initial evaluations and follow-up sessions.
- Streamlined patient intake process by accurately capturing demographics and insurance information. Enhanced patient experience by providing necessary consent forms and outlining clinic policies.
- Answer in-bound calls from new and existing patients to assist with scheduling and any general questions.
- Coordinate outpatient therapists schedules for completeness to help maintain maximum clinic productivity.
- Facilitated daily email communication with staff to provide scheduling guidance and updates.
- Monitor scheduled appointments and encounters for completeness and accuracy.
- Actively listen to patients, handle any concerns quickly and notify the supervisor for any major issues.
Intake Coordinator
1 Year 10 Months- Managed receipt and processing of home infusion referrals.
- Collected and verified demographic and insurance information to ensure accurate records.
- Performed routine clerical duties, data entry, filing, scanning, faxes, and referral tracking.
- Executed comprehensive intake assessment form completion processes.
- Verification of medical and pharmacy benefits; initiated prior authorization if required.
- Communicated with patient, referral source, and physician to schedule initial delivery, set-up, and training, benefits and payments.
- Conducted follow-up communications and managed refill processing to enhance order accuracy and efficiency.
Education
Associate of Applied Science - Health Information Technology
Skills
Strong customer service skills
Eager to learn with ability to learn quickly
Self-motivated
efficient
and reliable under pressure
Accuracy with strong attention to detail
Enthusiastic and dedicated
Critical thinking and problem solving
Time management
Able to work with a team or independently
Flexible
Medical terminology
Computer knowledge/Microsoft office
Timeline
Administrative Coordinator
Shirley Ryan Ability Lab
07.2024 - CurrentRead More
Patient Service Representative
Shirley Ryan Ability Lab
07.2014 - 07.2024Read More
Intake Coordinator
Walgreens Home Infusion
03.2012 - 01.2014Read More
College Of DuPage
Associate of Applied Science from Health Information Technology
Read More