Laura Cranford
Richland,Washington
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Reach Museum
Richland, United States
09.2014 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Generated customer satisfaction surveys to analyze results into action plans.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Developed service procedures, policies and standards.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Pasco High
05.1976
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- MS Office
Timeline
Customer Service Manager
Reach Museum
09.2014 - Current
High School Diploma -
Pasco High