Overview
Work History
Education
Skills
Timeline
Generic

Laura Cranford

Richland,Washington

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Reach Museum
Richland, United States
09.2014 - Current
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Took ownership of customer issues and followed problems through to resolution.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Developed service procedures, policies and standards.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.

Education

High School Diploma -

Pasco High
05.1976

Skills

  • G-Suite
  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Decision-Making
  • Data Entry
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • MS Office

Timeline

Customer Service Manager

Reach Museum
09.2014 - Current

High School Diploma -

Pasco High
Laura Cranford