Laura Cruz
Henrico,VA
Summary
Experienced Front Desk Receptionist with a proven track record at Family Vision Care Of Richmond, excelling in customer service and meticulous record management. Skilled in electronic health record systems and adept at handling sensitive information, I ensure seamless patient experiences while maintaining compliance and enhancing operational efficiency.
I believe in treating people with kindness and the utmost respect, which begins with my fellow coworkers. Every person who calls or walks through the door has a story, and I am ready to assist each and every one of them with sincerity and positivity.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Family Vision Care Of Richmond
Ashland, VA
10.2019 - Current
- Managed front desk operations, ensuring efficient patient flow and optimal scheduling.
- Coordinated appointment bookings and confirmations using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Assisted in maintaining accurate patient records, enhancing data integrity and compliance.
- Prepared patient charts, including authorizing insurance, requesting notes from other doctors' visits.
- Filed insurance claims, referred patients for surgery.
- Helped manage smooth transition of new ownership of practice last year, including new software from Officemate to Revolution EHR.
- Confirmed appointments, via phone & software, Aloha. Send paperwork to patients via IntakQ. Communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Bookkeeper
Parham Health & Rehabilitation
Richmond
03.2019 - 08.2019
- Posted payments to patient accounts, prepared bank deposits, posted deductions from patient fund accounts for services rendered such as beauty/barber & ancillaries & wrote checks accordingly.
- Approved facility's monthly pharmacy bill, as well as x-ray & lab bills. Updated Medicaid/Medicare accounts monthly.
- Performed Representative Payee duties for patients.
- Communicated with Department of Social Services on behalf of patients.
- Occasionally attended meetings with families on behalf of patients and families regarding their care.
- Reconciled and corrected issues with financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
Receptionist
Parham Health & Rehabilitation
Richmond
05.2018 - 03.2019
- Greeted incoming visitors and vendors professionally and provided friendly, knowledgeable assistance.
- Answered, screened & forwarded calls on multi-line system for large staff & patients.
- Received mail, deliveries, couriers.
- Maintain security by following procedures & controlling access.
- Update patient appointment calendars at nursing stations & coordinating with transportation companies as needed.
- Maintained petty cash box: dispensed change, sold lunch tickets to staff, balanced at end of day for bookkeeper.
- Assisted HR manager with management of interview process: preparing files of prospects, assisting them when they arrived, preparing training rooms, etc.
- Other assorted duties: filing, typing documents, photocopying, collating, faxing, etc.
- Ordered office supplies for all staff.
- Maintained visitor log for entering and leaving facility for security purposes.
Front Desk Receptionist
Dominion Eye Associates
Richmond
12.2016 - 03.2018
- Managed patient check-in and appointment scheduling efficiently, for both clinic and surgery consult appointments.
- Maintained accurate patient records in electronic health systems, ensuring compliance with privacy regulations.
- Authorize insurance, request referrals and doctor's notes, create new patient charts, records.
- Work closely with technicians to ensure flow of care is seamless and efficient.
- Helped scan files into computer systems.
- Collected [Type] payments, processed transactions and updated relevant records.
- Electronic Fax
Education
No Degree - Liberal Arts
University of San Francisco
San Francisco, CAHigh School Diploma -
Cajon High School
San Bernardino, CASkills
- Customer service oriented
- Sensitive information handling
- Attention to detail
- Time management
- Listening skills
- Oral and writing communication
- Type 55 wpm, neat handwriting
- Correspondence drafting & typing
- Punctual and reliable
- Courteous and professional
- Organized and efficient
- Willing to accept my mistakes and learn from them
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Family Vision Care Of Richmond
10.2019 - Current
Bookkeeper
Parham Health & Rehabilitation
03.2019 - 08.2019
Receptionist
Parham Health & Rehabilitation
05.2018 - 03.2019
Front Desk Receptionist
Dominion Eye Associates
12.2016 - 03.2018
No Degree - Liberal Arts
University of San Francisco
High School Diploma -
Cajon High School