Laura Cunningham
Parker,CO
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Administrative Technician
Arapahoe County Sheriff's Office
Centennial, CO
06.2019 - Current
- Maintained and controlled various types confidential documents utilizing manual and automated systems in accordance with the organization's policy and laws of the state of Colorado.
- Updated and maintained information within the CCIC/NCIC database and in-house systems.
- Assigned by the Records Supervisor as a trainer for new hires on job duties and responsibilities.
- Successfully completed special projects to exceed goals of both the Records department and overall organization.
- Provided customer service to internal and external customers in-person and thru phone, mail and electronic means with a consistent rating of 4 of 5 on employee reviews.
Inmate Service Technician
Arapahoe County Sheriff's Office
Centennial, CO
07.2017 - 06.2019
- Preformed clerical duties required to intake and release inmates, process and maintain computer records and detention files.
- Handled the bond process by coordinating, verifying and logging bond information. Collected bond fees and processed checks for court.
- Documented all changes and actions in computer-based tracking system with a 98% date entry accuracy rating.
- Utilized the NCIC/ CCIC system to locate, confirm and retrieve warrants as well as complete record checks, entries and teletypes.
- Recognized for a customer service satisfaction rating of 5 of 5 using excellent communication skills to deal with the public, team members and other agencies via phone and in person.
911 Dispatcher
Arapahoe County Sheriff's Office
Centennial, CO
05.2017 - 07.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enter, update and retrieve information for a variety of different sources.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Administrative Assistant
Cremation Keepsakes
Parker, CO
01.2014 - 01.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot with customer satisfaction ratings of 98%.
- Mastered a new inventory control system in about a week resulting in 100% compliance in the stock room.
- Trained all other employees in using the inventory control system ranging from 80% to 100% proficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Administrative Assistant
Parker and Elizabeth Funeral Homes
03.2016 - 04.2016
- Offer counseling and comfort to bereaved family members and friends resulting in customer's peace of mind and satisfaction with services.
- Efficiently ran death certificates for doctor signatures, coroner signatures and vital records without error in a time sensitive environment.
- Bookkeeping, Administrative, Data Entry, Graphic Design, Web Design.
Assistant Teacher
Carmen B. Pingree Center
Salt Lake City, UT
09.2013 - 01.2014
- Consistently taught children with autism spectrum disorder according to the Pingree Center's program with 90% proficiency.
- Received a rare recognition from head instructor for competently and effectively working in high stress situations.
- Decreased the probability of physical injury by remaining calm and professional in a crisis situation.
Education
Bachelor of Arts - Graphic Design/Illustration
Brigham Young University - Idaho
Rexburg, ID 04.2014 - 12.2015
Bachelor of Arts - Art Education
Metropolitan State University of Denver
Denver, CO 08.2008 - 05.2010
Skills
Customer Service
Timeline
Administrative Technician
Arapahoe County Sheriff's Office
06.2019 - Current
Inmate Service Technician
Arapahoe County Sheriff's Office
07.2017 - 06.2019
911 Dispatcher
Arapahoe County Sheriff's Office
05.2017 - 07.2017
Administrative Assistant
Parker and Elizabeth Funeral Homes
03.2016 - 04.2016
Bachelor of Arts - Graphic Design/Illustration
Brigham Young University - Idaho
04.2014 - 12.2015
Administrative Assistant
Cremation Keepsakes
01.2014 - 01.2017
Assistant Teacher
Carmen B. Pingree Center
09.2013 - 01.2014
Bachelor of Arts - Art Education
Metropolitan State University of Denver
08.2008 - 05.2010
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