Laura Daily
Dahlgren,IL
Summary
10 years of experience utilizing outstanding customer service skills
Scheduling, cancelling, rescheduling appointments and tracking statistics
Proficient at receptionist duties: greeting patients, answering and screening calls, returning calls, and taking messages in a timely manner, all while adhering to HIPAA laws and the organizations policies and procedures, experience with CPRS, charting, and reading orders.
Overview
8
8
years of professional experience
Work History
Marion VA Medical Center
04.2026 - Current
- Returning to the VA I accepted my previous position back. I work both Med/Surg and fill in at the CLC as needed. Job duties included are assisting veterans with ADLs, providing emotional support, and other tasks assigned by my nurse manager that were limited to my scope of practice. I gained experience in using medical equipment such as, blood glucose monitor-glucose checks done per shift on patients as ordered by the doctor, bladder scanner-use of bladder scanner with a patient that has low or zero urine output, EKG machine—test completed on patients with a doctors order from meds or chest pain complaints, and CPM machines-monitor usage of machine that allows assistance with flexion and straightening after a knee surgery. I gained experience in precepting new CNAs-training new CNAs/care partners on med-surg. Medical terminology is used daily as well as reporting collected data to the registered nurse and/or charting in the EMR.
SSM Health at Home and Hospice
12.2024 - 04.2026
- My role while working for this company is to provide one-on-one care, as well as emotional support, to hospice patients. It was my goal with each individual patient to provide excellent care, note and report any change in condition to the RN Case Manager. I have experience in recognizing emergent situations and notifying the proper care team members.
Wexford Health Sources at Big Muddy River correctional Center
07.2022 - 07.2025
- During my time at BMRCC I have held two roles. I first began as a CNA. I provided care within my scope of practice I informed licensed professionals such as, but not limited to LPNs, RNs, Nursing Supervisor, and our providers of any changes with the patients. I was responsible for prepping patients to be roomed for the provider to see in the prison clinical setting (vitals and charting of any new changes).
- The second role at BMRCC was medical records clerk. My duties include filing paperwork into the proper location in the individual chart, filing charts in their numerical place, faxing paperwork for the providers, answering the phone and taking complete, accurate messages for the acting director, making copies, and taking STAT labs to the nearest lab.
Marion VA Medical Center
10.2023 - 10.2024
- During my time at the Marion VA, I worked both Med/Surg and CLC. Job duties included were assisting veterans with ADLs, providing emotional support, and other tasks assigned by my nurse manager that were limited to my scope of practice. I gained experience in using medical equipment such as, blood glucose monitor-glucose checks done per shift on patients as ordered by the doctor, bladder scanner-use of bladder scanner with a patient that has low or zero urine output, EKG machine—test completed on patients with a doctors order from meds or chest pain complaints, and CPM machines-monitor usage of machine that allows assistance with flexion and straightening after a knee surgery. I gained experience in precepting new CNAs-training new CNAs/care partners on med-surg.
SSM Health at Home and Hospice
07.2018 - 07.2022
- My role while working for this company is to provide one-on-one care, as well as emotional support, to hospice patients. It was my goal with each individual patient to provide excellent care, note and report any change in condition to the RN Case Manager
Education
General Diploma - undefined
McLeansboro High School
Certificate - Coding
University of Phoenix
Certified Nursing Assistant - undefined
Rend Lake Collage
Associate of Arts - Healthcare administration
University of Phoenix
Skills
- Healthcare adaptability,Patient evaluation and referral,Equipment oversight,Communication effectiveness,Family involvement,Team collaboration,Crisis management
Timeline
Marion VA Medical Center
04.2026 - Current
SSM Health at Home and Hospice
12.2024 - 04.2026
Marion VA Medical Center
10.2023 - 10.2024
Wexford Health Sources at Big Muddy River correctional Center
07.2022 - 07.2025
SSM Health at Home and Hospice
07.2018 - 07.2022
Associate of Arts - Healthcare administration
University of Phoenix
Certified Nursing Assistant - undefined
Rend Lake Collage
Certificate - Coding
University of Phoenix
General Diploma - undefined
McLeansboro High School