Laura Darst
Program Manager
Waddy
Summary
A passion-driven, detail-oriented Professional with Program Management, Supplier Quality, Back-Office, Client Relations, and Training Experience. Ability to easily connect, communicate and network with new people. Self-motivated to learn new things daily and complete tasks efficiently. Seeking a position with Positive Global Impact in a Company whose Mission Statements align with Personal Goals of Social Responsibility and High Quality of Work.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
Arvato USA LLC
Louisville, KY
01.2024 - Current
- Direct Management: Leading the Service Delivery & Purchasing Team
- Overseeing the Profit & Loss performance of an $85 Million Budget
- Creating monthly invoices to the Customer.
- Quoting External Fiscal Year Budgets.
- Internal Monthly Forecasting of Revenue.
- Reviewing Contracts with Legal Team
- Collaborating with key stakeholders to ensure alignment of business goals and implementation of best practices in Warehouse Operations
- Ensuring that KPI's /& SLA are monitored and actions taken as needed.
- Leading Sustainability Projects in the Account
- Leading Inventory Management & Scrapping Initiatives
Program Manager
Montaplast Of North America
04.2021 - 01.2024
- Interacting with customers and clients to identify business needs and requirements.
- Launching 29 tools across multiple OEMs simultaneously by managing APQP Activities from Award of Business through Start of Production.
- Building and Maintaining Customer Timelines to track key milestones and subsequent internal & external tasks.
- Meeting with project stakeholders on regular basis to assess progress and make adjustments.
- Identifying and Resolving technical, financial, and operational concerns by working with team members and directors.
- Demonstrating strong writing and presentation skills to develop briefs and analytical reports for clients.
Supplier Quality Engineer
Montaplast of North America
01.2016 - 04.2021
- Acting as liaison between Providers and Customers; Ensuring Customer Needs are Met
- Auditing Processes at Supplier Locations to assess and reduce RPN (Risk), where applicable, with the Overall Goal of Customer Satisfaction as Defined by ISO, VDA & IATF Quality principles
- Approving PPAP submissions: Reviewing CORE PPAP documents and Material Certifications provided by Suppliers to determine if Material Components meet Customer Requirements as defined by the part drawing
- Reviewing and Approving 8D/Corrective Action Documents from Suppliers, using the DMAIC approach, in response to any Purchased Component Defect, including Warranty Investigations
- Creating and Maintaining the Document for Tracking the ISO/TS/IATF third- party Quality certifications for the Entire Supply Base to improve Supplier Ranking System
- Creating and Maintaining the Document for Identifying "B" & "C" Suppliers (Suppliers identified as needing improvement based on PPM Scores) to Improve KPI tracking
- Reporting Monthly Dept Scorecard showing KPI's and rankings of Suppliers, as well as activities of SQE's for the month (Audits performed & planned
- SMRR's opened & closed, PPM of Supply Base, Delivery Ratings, etc.)
- Developing Suppliers through Continuous Improvement Activities throughout the life of the Program
- Gaining Customer & Supplier Trust through Transparency and Open Communication
Project Manager
Qualfon DSG
01.2013 - 01.2015
- Leading & Managing 11 teams, processing 13 Projects in 4 locations throughout the Kentucky, the Philippines, and China
- Training 3 waves of agents in Mexico City, Mexico from June-September 2014 to assist in the highly successful on-boarding of a new Client, (ATS)
- Production was 200% higher than quoted production goals and the team experienced 0% attrition during the first year
- Acting as Liaison between the teams and Clients, Developing trusting relationships with Clients
- Tracking, Monitoring, and Reporting on Production, KPI’s (Quality &
- Throughput), Incidents, Manpower, and Team Capacity for Daily, Weekly, and
- Monthly report-outs
- Performing Internal Quality Audits on Files on a regular basis to ensure
- Consistency of High Quality Work
- Coaching Supervisors in Continuous Improvement Activities to develop Life- long Skill-sets and advance their careers
Education
International Baccalaureate Diploma -
Sacred Heart Academy
05.2001 - 01.2007
Bachelor of Arts - International Affairs, on International Business, Politics
Murray State University
AIAG VDA 6.3 Lead Auditor Training & Certification AIAG- Southfield, Michigan - undefined
Diploma - undefined
Kentucky Commonwealth
Certifications and Training - undefined
Exemplar Global-Certified ISO 9001:2015 Lead Auditor Training with AIAG IATF 16949:2016 Supplier Auditor Certification PLEXUS INTERNATIONAL - undefined
Frankfort, KentuckyTaking Effective Corrective Action: Using the 8-D Approach AIAG- Frankfort - undefined
Understanding and Implementing APQP with PPAP AIAG- Frankfort -
Understanding and Implementing FMEA AIAG- Frankfort - undefined
Understanding and Implementing SPC and MSA Basics AIAG- Frankfort - undefined
Heartsaver First Aid CPR AED AMERICAN HEART ASSOCIATION- Frankfort - undefined
TESOL/TEFL/TESL Certification - undefined
OXFORD -
OXFORD SEMINARS
Lexington, KentuckySkills
Leadership Development
Lean Manufacturing
Coaching & Mentoring
Interpersonal Skills & Team Building
Language Learning (English: Mastered, Spanish: Proficient, German: Beginner- Intermediate, Russian: Beginner, Italian: Beginner
Student Mentality; Trainable
KPI Tracking for Resource Allocation
Computer Skills
Languages
Mastered, Spanish: Proficient
German: Beginner-Intermediate
Russian: Beginner, Italian: Beginner)
Timeline
Account Manager
Arvato USA LLC
01.2024 - Current
Program Manager
Montaplast Of North America
04.2021 - 01.2024
Supplier Quality Engineer
Montaplast of North America
01.2016 - 04.2021
Project Manager
Qualfon DSG
01.2013 - 01.2015
International Baccalaureate Diploma -
Sacred Heart Academy
05.2001 - 01.2007
Bachelor of Arts - International Affairs, on International Business, Politics
Murray State University
AIAG VDA 6.3 Lead Auditor Training & Certification AIAG- Southfield, Michigan - undefined
Diploma - undefined
Kentucky Commonwealth
Certifications and Training - undefined
Exemplar Global-Certified ISO 9001:2015 Lead Auditor Training with AIAG IATF 16949:2016 Supplier Auditor Certification PLEXUS INTERNATIONAL - undefined
Taking Effective Corrective Action: Using the 8-D Approach AIAG- Frankfort - undefined
Understanding and Implementing APQP with PPAP AIAG- Frankfort -
Understanding and Implementing FMEA AIAG- Frankfort - undefined
Understanding and Implementing SPC and MSA Basics AIAG- Frankfort - undefined
Heartsaver First Aid CPR AED AMERICAN HEART ASSOCIATION- Frankfort - undefined
TESOL/TEFL/TESL Certification - undefined
OXFORD -
OXFORD SEMINARS
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