Laura Daugherty
Louisville,United States
Summary
Dynamic and dedicated professional with a proven track record at Mommss Mustard & Puckles, enhancing customer satisfaction through exceptional service and a strong work ethic. Skilled in cash handling and guest engagement, adept at fostering positive relationships and streamlining service processes for efficiency. Achieved significant improvements in service delivery by leveraging multitasking abilities and collaborative teamwork.
Overview
2022
2022
years of professional experience
Work History
Server
Mommss Mustard & Puckles
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hotel Front Desk Supervisor
Villa Rosa Inn
Santa Barbara, CA
09.2019 - 10.2021
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Server
The Cliffhouse Restaurant
Palm Springs, CA
02.2016 - 01.2018
Server
Alfredos Italian Restaurant
Palm Springs, CA
01.2012 - 01.2015
Server Shift Leader
The Cedar Creek Inn
Palm Springs, CA
01.2010 - 10.2012
- Handled table service and other dining room tasks
Server
The Olive Garden Restaurant
San Juan Capo, California
01.2004 - 01.2007
Education
Graduate -
Dana Hills High School
Dana Point, CA1985
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Hotel Front Desk Supervisor
Villa Rosa Inn
09.2019 - 10.2021
Server
The Cliffhouse Restaurant
02.2016 - 01.2018
Server
Alfredos Italian Restaurant
01.2012 - 01.2015
Server Shift Leader
The Cedar Creek Inn
01.2010 - 10.2012
Server
The Olive Garden Restaurant
01.2004 - 01.2007
Server
Mommss Mustard & Puckles
Graduate -
Dana Hills High School