Laura Deery
Little Egg Harbor,NJ
Summary
Dynamic leader with proven expertise in the gaming industry, online studio management, and staff development. Excelled in creating high-performing teams, enhancing operational efficiency, and fostering a culture of continuous improvement. Skilled in conflict resolution and adaptability, with a strong foundation in land-based and online gaming. Achieved significant improvements in employee retention and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Studio Manager
Draftkings Inc.
05.2016 - Current
- Recruited, interviewed, trained, and developed a high-performing and customer-focused team from scratch.
- Conducted regular performance reviews and aligning staff objectives with studio goals.
- Developed and enforced studio policies, leading to a more productive work environment.
- Coordinated with cross-functional teams to ensure projects met all creative, technical, and compliance requirements.
- Coordinated daily studio operations, including scheduling, staff management, and payroll.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Verified that the studio maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Developed training programs to enhance team skills in gaming techniques and customer service practices.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked flexible hours across night, weekend, and holiday shifts.
Gaming Supervisor
Golden Nugget Atlantic City Hotel, Casino & Marina
07.2005 - 05.2016
- Ensured compliance with gaming regulations through vigilant supervision of dealer actions on the casino floor.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions, and safeguarding company assets.
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision.
- Monitored chips purchases, table inventories, and player win ratios.
- Increased game efficiency by closely monitoring game play and addressing any issues promptly.
- Enhanced customer experience by by efficiently resolving disputes, providing exceptional service, and maintaining a friendly, professional demeanor at all times.
Surveillance Shift Manager D/R
Showboat Casino
01.2000 - 07.2005
- Maintained strict confidentiality of sensitive information, ensuring compliance with company policies and legal regulations.
- Enhanced surveillance team efficiency by implementing and streamlining standard operating procedures.
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Observed casino operations for cheating or theft by employees or patrons using video equipment and one-way mirrors.
- Trained surveillance operators on key factors to watch for and internal reporting procedures.
Table Games Dealer
Showboat Casino
03.1996 - 01.2000
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating them on game rules to increase understanding.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Ensured game integrity through strict adherence to gaming policies and procedures.
Education
Associate of Science - Criminal Justice
Montgomery County Community College
Blue Bell, PA05-1995
Skills
- Studio Operations
- Payroll Management
- Scheduling Coordination
- Employee Relations
- Hiring and Training
- Conflict Resolution
- Onboarding and Orientation
- Staff Development
- Teamwork and Collaboration
- Performance Evaluations
- Adaptability and Flexibility
- Computer Software/Technical Skills
Timeline
Studio Manager
Draftkings Inc.
05.2016 - Current
Gaming Supervisor
Golden Nugget Atlantic City Hotel, Casino & Marina
07.2005 - 05.2016
Surveillance Shift Manager D/R
Showboat Casino
01.2000 - 07.2005
Table Games Dealer
Showboat Casino
03.1996 - 01.2000
Associate of Science - Criminal Justice
Montgomery County Community College
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