Laura DeJohns

• Group Air and Meeting Specialists work closely with event planners and sponsors to provide air travel services.
• Adhere to contractual obligations with airlines on a program to program basis.
• Follow all company policies and procedures to deliver quality work.
• Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborate with cross-functional teams to achieve project goals on time and within budget.
• Provide superior customer service, maintain and communicate pertinent travel information to all parties.
• Monitor block space deadlines, ticketing codes and any other travel related requirements.
• Process requests and update client registration systems accordingly throughout the booking process.
• Adhere to ticketing and budget approvals, exchanges processes and provide accounting data.

Program Management; managing all aspects of the group air component for Event, Meeting or Incentive travel, whether stand alone program or full meeting package.

• Manage group air travel programs for meetings and events.
• Have daily contact with clients, and oversee fine details of corporate groups traveling in numbers ranging from 20-5000 plus.
• Provide clients with airfare analysis for budgeting purposes and creating post-programs invoices and reports.
• Provide program specific training and policy adherence.
• Manage flight manifests and monitor program arrivals and departures.
• Maintain excellent relationships with clients, colleagues, and vendors.
• Build and maintain program profiles.
• Detail oriented and highly organized.
• Sabre, Apollo, Cvent, Concur

• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Perform Covid testing duties, including observing and processing Covid tests in a sterile environment.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Provide airfare analysis for budgeting purposes.
• Management of group air programs traveling for corporate meetings and events.
• Provide program-specific training to agents.
• Create post-program invoices and reports.
• Daily interface between company and client.
• Earned reputation for good attendance and hard work.
• Recognized by management for providing exceptional customer service.

• Provided high-quality group air service for a myriad of clients traveling on meeting or incentive trips.
• Orchestrated all aspects of travel booking for air, rail, and car as well as hotel reservations.
• Answered large amount of calls to assist and answer customer questions.

• Enforced classroom routines to keep students on set schedule and operating at consistent level.
• Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
• Maintained current student attendance and assignment records to prevent lapses during teacher absences.
• Assigned, explained and graded homework.
• Provided instruction for 30+ students in all subject areas.