LAURA DEVITA
PALMER,ALASKA
Summary
Results-driven professional with a strong background in inventory management and customer relationship management. Known for developing innovative product offerings and improving operational workflows to achieve business goals.
Overview
2027
2027
years of professional experience
Work History
Owner
Northern Lights Biscotti
Palmer, Alaska
03.2026 - Current
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Crafted strategic plans that enhanced profitability and streamlined operations.
- Identified new opportunities for growth, expansion, and diversification.
- Established local partnerships to broaden distribution channels and increase market reach.
- Managed daily operations, including inventory and supply chain logistics.
- Executed quality control processes to ensure consistent product excellence and customer satisfaction.
- Developed unique biscotti recipes to enhance product offerings.
Business Owner
Susitna Insurance Agency
Palmer, Alaska
02.2022 - Current
- Oversaw daily operations of insurance agency, enhancing workflow and productivity.
- Conducted client consultations to assess insurance needs accurately.
- Resolved client inquiries and issues promptly, enhancing overall satisfaction.
- Promoted business on social media platforms, strengthening brand identity and increasing revenue.
- Monitored inventory levels and placed new orders, ensuring consistent supply availability.
Insurance Sales Agent
Allstate Insurance Ned Whitney
Eagle River, Alaska
06.2020 - 02.2021
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted thorough policy reviews to identify client needs and risks.
- Educated clients on policy terms, conditions, and benefits clearly.
Veterinary Technician
All Creatures Veterinary Hospital
Palmer, Alaska
05.2019 - 05.2020
- Assisted veterinarians during exams and surgical procedures.
- Monitored vital signs of animals under anesthesia.
- Educated pet owners on proper care and nutrition.
- Handled laboratory samples for testing and analysis.
- Administered medications and vaccinations to patients.
- Maintained accurate patient records and documentation.
- Provided compassionate care to animals in distress.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
Veterinary Technician
Tier 1 veterinary hospital
Palmer, Alaska
05.2018 - 05.2019
- Assisted veterinarians during exams and surgical procedures.
- Monitored vital signs of animals under anesthesia.
- Educated pet owners on proper care and nutrition.
- Prepared and maintained surgical instruments and supplies.
- Handled laboratory samples for testing and analysis.
- Administered medications and vaccinations to patients.
- Maintained accurate patient records and documentation.
- Provided compassionate care to animals in distress.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Veterinary Technician
Palmer veterinary clinic
Palmer, Alaska
02.2007 - 05.2018
- Assisted veterinarians during exams and surgical procedures.
- Monitored vital signs of animals under anesthesia.
- Educated pet owners on proper care and nutrition.
- Prepared and maintained surgical instruments and supplies.
- Handled laboratory samples for testing and analysis.
- Administered medications and vaccinations to patients.
- Maintained accurate patient records and documentation.
- Provided compassionate care to animals in distress.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Operated anesthesia, oxygen and monitoring equipment.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Assisted with polishing, removing stains and other dental procedures.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Responded promptly to emergency calls outside normal business hours.
- Operated x-ray machines and exposed radiographic films.
Owner/Operator Manager
Mount Susitna lodge
Alexander, AK
- Oversaw guest services to ensure exceptional visitor experiences and satisfaction.
- Coordinated staff schedules to optimize workflow and maintain operational efficiency.
- Managed daily operations of a remote lodge in a scenic wilderness setting.
- Developed marketing strategies to attract visitors to the lodge year-round.
- Maintained inventory of supplies and equipment for lodge operations and guest needs.
- Collaborated with local vendors for sourcing quality products and services for the lodge.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Devised and implemented marketing strategies to attract new clients.
- Resolved conflicts between employees in a professional manner.
Education
High School Diploma -
Garden City High School
Garden City NY06-1991
Skills
- Negotiation
- Strategic planning
- Inventory management
- Quality control
- Client consultation
- Customer relationship management
- Market research
Timeline
Owner
Northern Lights Biscotti
03.2026 - Current
Business Owner
Susitna Insurance Agency
02.2022 - Current
Insurance Sales Agent
Allstate Insurance Ned Whitney
06.2020 - 02.2021
Veterinary Technician
All Creatures Veterinary Hospital
05.2019 - 05.2020
Veterinary Technician
Tier 1 veterinary hospital
05.2018 - 05.2019
Veterinary Technician
Palmer veterinary clinic
02.2007 - 05.2018
Owner/Operator Manager
Mount Susitna lodge
High School Diploma -
Garden City High School