Laura DeWald
Apple Valley,MN
Summary
Dental professional with strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication.
Overview
14
14
years of professional experience
Work History
Office Manager
West River Dental Care
03.2021 - Current
- Managed daily operations, ensuring efficient scheduling and patient flow.
- Coordinated billing processes, ensuring timely insurance claims submissions and patient/insurance accounts receivable.
- Dental insurance verification and benefits breakdowns.
- Case presentations that ensures clear understanding of treatment options, procedures and cost.
- Payroll, monthly and yearly reports (KPI)
- Making sure the patients have a smooth experience from start to finish.
Insurance /Patient Financial Coordinator
Brite Smiles Dental Care
04.2019 - 03.2021
- Managed patient billing inquiries, ensuring clarity and accuracy in financial communication.
- Coordinated insurance verification processes to streamline patient financing options.
- Developed payment plans that improved patient accessibility to dental services.
- Coordinated insurance verification processes to ensure timely patient coverage and claims processing.
- Resolved complex billing inquiries to improve patient satisfaction and reduce claim denials.
Patient Coordinator
West River Dental Care
03.2012 - 03.2019
- Coordinated patient scheduling and appointments, enhancing operational efficiency.
- Verified insurance coverage and obtained pre-authorizations.
- Patient check in and check out
- Continuing care
Education
Generals
Normandale Community College
Minneapolis, MNHigh School Diploma -
Esko High School
Esko, MNSkills
- Strong organizational abilities
- Customer relations
- Clear oral/written communication
- Office administration
Timeline
Office Manager
West River Dental Care
03.2021 - Current
Insurance /Patient Financial Coordinator
Brite Smiles Dental Care
04.2019 - 03.2021
Patient Coordinator
West River Dental Care
03.2012 - 03.2019
Generals
Normandale Community College
High School Diploma -
Esko High School